LATAM Order Administrator SR

hace 3 días

Nezahualcóyotl, México Copeland A tiempo completo

The Senior Order Administrator plays a key role in handling Key Accounts and supporting the team leader. This position entails providing outstanding customer service to LATAM clients and coordinating the Quote to Cash processes for Tier , , and orders. Additionally,]This Is in charge of customer care and order follow-up, ensuring monthly POR commitments are met, reporting shipments, leading all aspects of OTD, and maintaining the backlog on time. Collaboration with cross-functional teams such as Order Entry and Procurement is relevant to improve service levels. Aligning work priorities to meet customer expectations and resolving disputes promptly are key responsibilities. Maintaining compliance with procedures and policies aligned with US GAAP for backlog management is relevant, as is ensuring accurate information within the ERP system. 

In this role, your responsibilities will be

Customer Service

Respond to all customer inquiries within hours. Schedule weekly calls to ensure orders are on track for the customer request date. Resolve disputes through direct contact with customers. Provide the customer's Order Status Report.

Order Execution

Proactively handle order backlog. Report order status. Follow up on commitments and delivery achievements with customers. Handle the delivery process through the internal supply chain. Assess sales estimates monthly.

Sales Updates

Coordinate critical orders weekly with the sales team. Analyze risks and opportunities based on credit status, customer feedback, plant deliveries, logistics timing, and service operations.

Who you are:

For this role, you will need:

Requirements:

Business Administration, Engineering (Industrial, Mechanical, Chemical, Automation), or related field. English proficiency of at least %.

Experience Requirements:

years of experience in administration orders in Final Control, reporting R&O to ensure LATAM POR, backlog management, and customer service for internal candidates; years for external candidates. Preferable experience with ERP programs. Preferable knowledge in supply chain, administration, and logistics. Ability to prioritize multiple tasks simultaneously.

 qualifications that set you a part:

Technical Knowledge Requirements:

Supply chain management. Logistics. Order administration. ERP systems.

Traits & Skills:

Self-confidence. Analytical capacity. Resilience. Self-starting and productive. Ability to multitask and handle going for priorities. Excel and Power BI. Experience with Oracle strongly preferred. Accountability. Ability to make decisions and take action. Problem-solving skills.

Job Competencies : 

Communicates Effectively. Action Oriented. Drives Results. Customer Focus. Accountability.

Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.

Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and reception all qualified candidates to apply and become part of our company, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality. At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness. This job description outlines the typical tasks and responsibilities associated with the role but does not encompass every duty or skill required. All job requirements are subject to potential adjustments to accommodate individuals with disabilities. This role does not limit the employee to only the specified duties and serves as a baseline for the vital knowledge, skills, abilities, education, and experience needed to excel. Additional tasks may be assigned as needed.

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