Frontline Support Specialist
hace 2 semanas
A Typical Day
Prioritize and organize your workload efficiently using advanced project management tools, ensuring a smooth workflow and timely resolution of customer support tickets. Actively engage in customer callback for ticket resolution queries, ensuring thorough follow-ups and strengthening customer trust and satisfaction. Foster a transparent and collaborative work environment through regular updates and clear communication with team members and stakeholders across Deliverect. Actively participate in cross-functional meetings, collaborating with other teams to enhance collective success and drive innovation within Deliverect. Embrace critical thinking to proactively identify and address potential challenges, maintaining agility and foresight in your daily operations. Thrive in a dynamic environment by continuously adapting to evolving technologies and pursuing opportunities for professional growth and development.
Your Expertise
At least 1 year of experience in technical support, customer service in the tech or SaaS industry, or a related field. Exceptional verbal and written communication skills, allowing you to effectively interact with both technical and non-technical stakeholders. A typing speed range of 50-70 words per minute (WPM), ensuring clear communication with customers. Demonstrated ability to work collaboratively within and across teams, fostering positive team dynamics and contributing to shared goals. Strong analytical skills with a knack for identifying, analyzing, and efficiently resolving technical issues faced by our customers. Adaptability and a commitment to continuous professional development are essential for success in this dynamic role. Willingness to explore innovative solutions and take calculated risks to drive improvement and advancement in customer support processes. A strong work ethic with a commitment to taking full ownership of tasks and projects while maintaining transparent communication with team members and customers. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Certifications in technical support or customer service are a valuable asset.
Additional Information
This is a full-time, hybrid role with a flexible work. Mexico City, Mexico, Candidates : schedule, offering 3 days in our Colonia Roma office and 2 days of remote work. Fluency in English and Spanish is required, with strong written and verbal communication skills being essential. This position requires work beyond standard business hours, including weekends and holidays on a rotating schedule. While a typical work week may consist of Monday-Friday, 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, there will be flexibility expected to accommodate operational needs. Rest assured, all work performed in accordance with this schedule will be compensated according to local legal frameworks, including overtime and holiday pay regulations. In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation. What We Bring to the Table: Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated. Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront. Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive. Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance. Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at . Join Deliverect, a workplace where culture meets career advancement.-
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