On-Site Technical Support L1
hace 1 mes
JOB DESCRIPTION
Sé parte de Stefanini
En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
RESPONSIBILITIES AND ASSIGNMENTS
Seguro no te quieres quedar fuera
On-Site Technical Support L1
¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones
Para enfrentar mejor estos desafíos, necesitas:
Brindar soporte técnico de manera remota y presencial a los usuarios de las aplicaciones y de los hardware (por ejemplo, PCS, servidores, computadoras centrales) en la organización. Actuar con los servicios de redes, con los ingenieros de sistemas de software o con el desarrollo de aplicaciones para restablecer el servicio o identificar problemas.
REQUIREMENTS AND QUALIFICATIONS
Importante contar con:
Experiencia en: ATENCION A USUARIOS PROCESAMIENTO DE REQUERIMIENTOS CREACION DE TICKETS EN ATENCION TELEFONICA ENVIO DE ENCUESTAS DE SATISFACCION RESET DE CONTRASEÑAS ORIENTACION DE CREACION DE REQUERIMIENTOS Conocimiento Call Center Conocimiento técnico (hardware y software) Disponibilidad en Horario Organización Tener buena redacción Inglés B1
Conoce a Stefanini
Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.
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