Service Support Specialist I

hace 4 semanas


Mexico City Thermo Fisher Scientific A tiempo completo

Generar informes sobre Órdenes de Servicio no facturables que no serán facturadas en el mes, monitoreando cotizaciones y SO abiertas y completadas y gestionando inconsistencias entre stock y sistema.
• Controlar la facturación de servicios, mantenimientos y servicios individuales, generando órdenes de compra de repuestos, analizando y verificando horas trabajadas, precios cobrados, registro y vigencia del contrato y condiciones de pago, remitiendo al área de logística para emisión de factura.
• Seguimiento de llamadas
• Coordinar la instalación de equipos.
• Facturación de servicios con cargo
• Inclusión y facturación de contratos.
• Proceso de Conciliación de Contratos
• Realizar análisis de consumo de repuestos y realizar pedidos de importación.
• Crear cotizaciones para servicios facturables y soporte para Funnel.
• Negociaciones comerciales con nuestros clientes para servicios con cargo.
• Proceso de refacturación y atención al cliente.
• Generar indicadores para el área administrativa.



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