Service Workshop Technician

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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

For the Customer Center of the IAS (Industrial Assembly Solutions) Division in Mexico, we are looking for a Service Workshop Technician (m/f/d) to join our team in Puebla.

Are you passionate about the automotive industry and its manufacturing processes? Would you like to become a technical expert and be part of our service team for the most advanced industrial assembly technologies such as adhesive dispensing, flow-drill fastening, and self-pierce riveting? Then apply and enter the amazing world of Atlas Copco

JOB DESCRIPTION

The service workshop technician will be responsible for all incoming and outgoing equipment requiring corrective and preventive maintenance in our repair center, therefore he/she must keep a quality record based on the last failures reported by the customer, as well as carry out a repair record so our customers can know which materials were used for this maintenance and which tests were performed on the equipment as well as keep a quality control so our customers can be aware of the Atlas Copco standard. This position works closely with the internal service sales department to exceed customer expectations.

ROLE AND RESPONSIBILITIES

Work independently on daily tasks in the Repair Center and Innovation Center. Have a record per customer of all maintenance performed during the year. As well as the control of consumption in spares parts and supplies for maintenance.Be responsible for customer´s call back, technical support and problem solving. Regular customer visits to find out their demands and service business opportunities during service trips. Work closely with internal service sales department.Provide technical and quality feedback of equipment and IAS performance according to customer´s feedback.Be responsible for the management of his/her dedicated tools, IAS equipment, work safety, fire protection etc.Timely and correct execution and documentation of work order (Service orders, service reports, use of resources, etc)

EXPERIENCE
3-5 years in technical service preferably in the automotive industry

KNOWLEDGE

MS Office Advanced English language skills (spoken and written) is a must

EDUCATION

University degree in Mechanical, Electrical, Industrial Engineering, Mechatronics, or similar

COMPETENCIES

ProfessionalismResponsibility and accountabilityResults orientationCustomer focusSelf-organizationAttention to detailGrowth Mindset

AUTHORITY

Reporting to: Service Operations Coordinator

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