Customer service representative

hace 1 semana

Mexico City Greeneon A tiempo completo
Job Description

Responsibilities:

  • Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders from initiation to conclusion.
  • Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.
  • Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.
  • Provides high-level, quality service, closely aligned with sales, to enable sales growth.
  • Makes recommendations on areas for process improvement.
  • Make decisions based on policies and past precedence, seeking guidance as necessary.
  • Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
  • Performs other duties as assigned.

Qualifications

Required:

  • High school diploma (Bachelor’s degree a plus)
  • Advanced level of English (C1)
  • 1-3 years applicable exp in a customer relationship type role (sales, call center, etc.)


Additional Information

Skills

  • Strong communication
  • Ability to work independently
  • Problem-solving and resourcefulness
  • Good organization and time management
  • Familiarity with SAP system is a plus

Benefits

  • Prestaciones superiores a las de la ley
  • Vales de despensa
  • Capacitación pagada

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