Customer Service Representative
hace 1 semana
Job Title: Customer Service Representative
Location: Remote (EST Timezone)
Work Schedule: Monday to Friday, 7 AM to 4 PM EST
Job Description:
The Customer Service Representative plays a vital role in ensuring customer satisfaction by booking service appointments and handling inquiries with professionalism and empathy. This position requires a team player who values innovation and a customer-centric approach.
Responsibilities:
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with clarity, persuasiveness, and authenticity.
- Respond to customer requests, resolve issues, and promote the brand positively.
- Establish and maintain customer rapport to encourage repeat business.
- Participate in training sessions to enhance booking techniques and outbound calling skills.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update the customer database with complete and accurate information.
Qualifications:
- Proven track record in customer service.
- IT competent, with proficiency in phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced, goal-driven environment.
- Competitive spirit with a focus on team success.
- Highly motivated, flexible, and positive attitude towards work.
Nice-to-Haves:
- Experience with ServiceTitan, Slack, Dialpad, and Google Suite.
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