QA Team Lead, Emerging Products-Mexico City
hace 1 mes
About the team
: The Quality Team plays a pivotal role in ensuring the safety of our content through meticulous sampling and analysis. Members of this team are responsible for designing, implementing, and executing sampling procedures to evaluate the quality of various components, processes and more specifically moderation. As Quality Assurance Team Lead, you will lead a team of Quality Assurance Analysts/ POCs, handling day-to-day management, escalations, feedback, and performance. Our QA teams audit and review our Moderation teams, handling appeals, audits, feedback, and providing support on ad hoc policy questions. To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video and text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. The Quality Assurance team reviews videos in continuous succession during each shift and it is possible that this role will be exposed to harmful content on a daily basis What will I be doing?- You will lead and manage a team of Quality Assurance Analysts, providing support, duty of care and instill a performance culture- You collaborate with cross-functional partners (Policy, Product Management, Data Analytics, Engineering to identify, assess, and resolve safety-related issues in our products, and promote community well-being & user safety.- You are responsible for providing feedback and analysis on Policy updates to identify areas of improvement and potential gaps;- Ability to work in a high-tempo environment, adapt, and respond to day-to-day challenges of the role;- Resilience and commitment to self-care to manage the emotional demands of the role.Minimum Qualifications (flexible to 2) You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.You have experience in a BPO / call center/customer service environment. You pay attention to detail and you are comfortable using data analysis to identify trends.Mandatory Advanced English at a Fluent levelPreferred QualificationsYou come with previous experience leading / managing / mentoring teams.You have project management skills that allow you to articulate the problem, propose solutions, and present a roadmap for execution.Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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