Quality Delivery Lead-Trust
hace 1 semana
About the team
The Quality Delivery Lead is part of the Quality Operations team and manages moderation accuracy assessment efforts across markets and LOBs. Drive operational excellence for MX and LATAM Quality Operations by managing a team of QAs and Team Leaders. Collaborate effectively with cross-functional partners to ensure clear communication, insightful analysis, and comprehensive reporting. ResponsibilitiesDrive operational excellence for MX and LATAM Quality Operations by managing a team of QAs and Team Leaders. Collaborate effectively with cross-functional partners to ensure clear communication, insightful analysis, and comprehensive reporting.Work with Safety Ops Leadership and XFN teams to understand various product ecosystems to ensure alignment of QA assessment procedures with product strategiesCoach support and manage QTLs and QA operations teams with strong governance and leadership Point of contact for the specific function, working with regional peers to provide insights and execute strategy for the organizationBe a change leader, communicating key strategic updates for the region with all relevant stakeholders globallyPossess a deep understanding of quality assessment processes and quality and efficiency performance metricsMonitor and analyze quality data to identify areas for improvementProblem-solve, ensure process integrity and closure of quality feedback through RCA and Action PlansGenerates comprehensive reports on quality performance and metrics for business reviewsProactively addresses concerns regarding quality and recommends solutionsCollaborates with QSI and XFN teams to operationalize global projectsMinimum QualificationsMinimum Bachelor of Arts/Science degree in Computer Science, Business, Economics or StatisticsValuable experience in Quality, TnS Operations, or a similar industry + people management experience, managing FTEs and/or working with BPOsOutstanding natural communicator, with exceptional verbal, written, and communication skillsExperience working cross-functionally with external and internal teamsAbility to lead effectively, prioritize projects, and ensure the delivery of high-quality work under time constraintsProven leader with project management, planning, presenting and communication skillsData-focused and detail-oriented with the ability to create and maintain reports, procedures, proposals and presentations Preferred QualificationsProven ability to leverage data analysis to identify areas for improvement and implement solutions that enhance quality and efficiency.Ability to adapt rapidly to changing work environments, work priorities, and organizational needsExperience working with partners internationally across different time zonesAbility to work in a high-tempo environment, adapt, and respond to day-to-day challenges of the roleResilience and commitment to self-care to manage the emotional demands of the roleExperience in Six Sigma, Lean principles, or Operational Maturity methodologies (preferred, but not mandatory)---Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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