![Netflix](https://media.trabajo.org/img/noimg.jpg)
Scheduling Analyst, CS Workforce Management
hace 1 mes
Responsibilities
Develop, administer and maintain schedules and other resource planning outputs across multiple sites, languages, channels and partners, while ensuring the reliability and quality of underlying data. Measure and incorporate appropriate schedule shrinkage, inflexibility, and other real-life factors influencing staffing against forecast requirements. Ensure agent schedules are aligned to the contact arrival patterns of the customer, accounting for seasonality, multi-channel capabilities, schedule inefficiencies and unique market nuances and labor laws. Identify and execute against opportunities to optimize operational metrics through creative scheduling analysis and recommendations. Work with our internal and BPO partners, ensuring we are operating in the most efficient manner possible while creating a foundation through resource planning that ensures we’re delivering short wait times and enables operational excellence.
Qualifications and Competencies
BA/BS degree or equivalent work experience 3+ years of workforce management and/or back-office operations management in a diverse support environment 2 + years of experience developing schedules and other resource planning outputs in a workforce management platform Experience gathering, normalizing and interpreting data to produce insights Problem solving, and analytical skills Ability to communicate to various levels within the organization Demonstrated ability to multi-task and re-prioritize accordingly Experience in contact centers We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Regional Manager, CS Workforce Management
hace 2 meses
Mexico City Netflix A tiempo completoMillions of members worldwide love Netflix. When they sit down to watch or play, we want to ensure that nothing gets between them and their favorite shows, movies, and games and Netflix Customer Service (CS) is here to assist customers when they need help. Our WFM team sits within CS and is responsible for the resource planning, scheduling and allocation of...
-
Regional Manager, CS Workforce Management
hace 4 semanas
Mexico City Netflix A tiempo completoMillions of members worldwide love Netflix. When they sit down to watch or play, we want to ensure that nothing gets between them and their favorite shows, movies, and games and Netflix Customer Service (CS) is here to assist customers when they need help. Our WFM team sits within CS and is responsible for the resource planning, scheduling and allocation of...
-
Analyst, Scheduling
hace 1 semana
Mexico City Concentrix A tiempo completoJob Title:Analyst, SchedulingJob DescriptionThe Scheduler will ensure that resources are scheduled efficiently and effectively to compliment the results of the recurring historical analysis of delivery KPIs and delivery objectives.Job DescriptionRole and KEY RESPONSIBILITIESTrend, archive and maintain historical data for delivery KPIsMaintain Historical Data...
-
Associate, Planning
hace 4 semanas
Mexico City Concentrix A tiempo completoJob Title:Associate, Planning & SchedulingJob DescriptionAssociate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making...
-
Associate, Planning
hace 2 meses
Mexico City Concentrix A tiempo completoJob Title:Associate, Planning & SchedulingJob DescriptionAssociate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making...
-
Associate, Planning
hace 2 meses
Mexico City Concentrix A tiempo completoDescription Associate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical...
-
Associate, Planning
hace 4 semanas
Mexico City Concentrix A tiempo completoDescription Associate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical...
-
CX Global Workforce Manager
hace 1 mes
Mexico City Logitech A tiempo completoDescription About CX: The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech. We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to each of our Brands while deploying...
-
CX Global Workforce Manager
hace 4 semanas
Mexico City Logitech A tiempo completoDescription About CX: The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech. We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to each of our Brands while deploying...
-
Workforce Management Director
hace 1 mes
Mexico City Jellyfish A tiempo completoJob DescriptionReporting to our CFO, you will help ensure optimal utilization of our people to meet business objectives. You will develop and implement workforce planning strategies, forecasting staffing needs, and optimizing the allocation of resources to improve operational efficiency. You will collaborate with our capabilities to align workforce...
-
Workforce Management Director
hace 4 semanas
Mexico City Jellyfish A tiempo completoJob DescriptionReporting to our CFO, you will help ensure optimal utilization of our people to meet business objectives. You will develop and implement workforce planning strategies, forecasting staffing needs, and optimizing the allocation of resources to improve operational efficiency. You will collaborate with our capabilities to align workforce...
-
Workforce Management Director
hace 1 mes
Mexico City Jellyfish A tiempo completoCompany Description At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and...
-
Workforce Management Director
hace 4 semanas
Mexico City Jellyfish A tiempo completoCompany Description At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and...
-
Analyst, Planning
hace 2 meses
Mexico City Concentrix A tiempo completoJob Title:Analyst, Planning & Scheduling (Planners)Job DescriptionThe Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision...
-
Analyst, Planning
hace 4 semanas
Mexico City Concentrix A tiempo completoJob Title:Analyst, Planning & Scheduling (Planners)Job DescriptionThe Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision...
-
Analyst, Workforce
hace 4 semanas
City, México FIFA A tiempo completo**Analyst, Workforce & HR Administration - México**: **We govern the beautiful game and ensure it's run with transparency and integrity.** **Join our team in Mexico City and support us on our mission.** Reporting organisationally to the Workforce & Recruiting Manager, the Workforce & HR Administration Analyst will be a key member of the FIFA26 Workforce &...
-
Analyst, Workforce
hace 2 meses
Mexico City teamworkonline A tiempo completoWe govern the beautiful game and ensure it's run with transparency and integrity.Join our team in Mexico City and support us on our mission.Reporting organisationally to the Workforce & Recruiting Manager, the Workforce & HR Administration Analyst will be a key member of the FIFA26 Workforce & Recruitment team, in close collaboration with the Human...
-
Analyst, Workforce
hace 4 semanas
Mexico City teamworkonline A tiempo completoWe govern the beautiful game and ensure it's run with transparency and integrity.Join our team in Mexico City and support us on our mission.Reporting organisationally to the Workforce & Recruiting Manager, the Workforce & HR Administration Analyst will be a key member of the FIFA26 Workforce & Recruitment team, in close collaboration with the Human...
-
Functional Analyst
hace 4 semanas
Mexico City BPX A tiempo completoBPX is a global consulting firm helping companies navigate business transformation through innovative enterprise solutions. Leveraging our skilled, global workforce, established partnerships, deep consulting expertise, and the BPX Solution Center Network , BPX delivers global solutions that matter. We are looking for a Revenue Growth Management...
-
IS/IT Workforce Planning and Management Lead
hace 1 mes
Mexico City Nestlé A tiempo completoWe are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF ;billion sales in 2018, we...