Renewal Specialist
hace 3 meses
transforming the way clinical care teams work and communicate.
TigerConnect is seeking a proactive, analytical, and persuasive RenewalSpecialist to join our Mexico City team. This role is perfect for individuals with 2+ years of customer-facing experience in the SAAS industry. The successful candidate will be instrumental in driving the renewal process, collaborating with internal teams, and maintaining elevated levels of customer satisfaction.
What You’ll Be Doing:
Work closely with Customer Success and Account Management teams to develop and implement effective renewal strategies, using insights from customer health scores, utilization trends, and feedback
Drive the renewal process, including scheduling and conducting meetings to discuss value realization, present renewal options, and finalize next steps
Maintain accurate records of all customer interactions, renewal statuses, and contractual details in Gainsight, ensuring transparency and up-to-date information
Identify potential churn risks through effective questioning, handle objections, and negotiate terms to secure renewals
Manage the end-to-end renewal and forecasting processes, ensuring timely discussions, negotiations, and closures
Confidently handle conversations about financials with customers, including discussing price adjustments and multi-year commitments
Keep customers informed throughout the renewal process, addressing concerns, and aligning on expectations
Employ a human-centered approach, understanding and advocating for customer needs while positioning TigerConnect as a key partner in their success
What You Bring:
2+ years in a customer-facing role within the SAAS industry
Demonstrated ability to work collaboratively across various departments
Strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment
Excellent communication skills, both written and oral
Experience with Salesforce, Gainsight, and Looker or other reporting systems is a plus
Proactive attitude and willingness to "roll up the sleeves" to achieve objectives
Analytical mindset with a knack for problem-solving
Persuasive communication style, with an empathetic understanding of customer needs
Perks & Benefits We Offer:
Our hybrid teams bring together top talent from Mexico, the US, and around the globe
Work from prime office spaces in the Reforma area of Mexico City
Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
Enjoy our flexible time off policy with no limit on the number of days off
Finally, you’ll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare
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