Capacity Manager
hace 1 mes
transforming the way clinical care teams work and communicate.
As a Capacity Planner for TigerConnect's Professional Services team, you will be responsible for managing and optimizing resource capacity to meet the demands of our growing client base. The ideal candidate will have a proven track record in capacity planning, utilizing tools such as Kantata, and a strong background in building and refining capacity planning models.
What You’ll Be Doing:
Oversee the capacity planning process to ensure the efficient utilization of resources within the Professional Services team
Collaborate with team leads and project managers to understand project requirements and resource needs
Develop and maintain sophisticated capacity planning models that accurately forecast resource requirements based on historical data, project timelines, and business objectives
Continuously refine models to improve accuracy and adapt to changing business conditions
Utilize capacity management tools, with a focus on proficiency in PS tools such as Kantata, to monitor and manage resource allocation
Identify and recommend improvements to existing tools and processes to enhance efficiency
Produce capacity forecasts that align with sales projections and business strategies
Work closely with the Sales and Operations teams to incorporate data and insights into capacity projections
Analyze historical data, sales forecasts, and other relevant information to identify trends and patterns that may impact resource capacity
Provide data-driven recommendations to support decision-making processes
What You Bring:
Bachelor's degree in Business, Operations Management, or a related field
2+ years of relevant experience
Proven experience in capacity planning within a Professional Services environment
Strong proficiency in capacity planning tools, with specific experience in Kantata
Excellent data analysis and modeling skills
Ability to work independently as an individual contributor
Effective communication skills, both written and verbal
Detail-oriented with a focus on accuracy and precision
Perks & Benefits We Offer:
Our hybrid teams bring together top talent from Mexico, the US, and around the globe
Work from prime office spaces in the Reforma area of Mexico City
Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
Enjoy our flexible time off policy with no limit on the number of days off
Finally, you’ll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare
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