Lead Logistics Partner
hace 3 semanas
and updating of shipping documents and Customer Invoices in the system.
The Opportunity
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
Key responsibilities :
- Deliver a best-in-class Customer Service experience.
- Act as the first point of contact for customer needs.
- Focal contact point between origins/destinations.
- Execution of the day-to day order management and local activities.
- Destination milestones monitoring & Document management.
- Follow up on: Origin’s performance, Data quality reports, escalations, and carrier issues.
- Exception Management & Resolutions.
- Handling issues
- Lead root cause analysis
- Responds to all enquiries in a timely and accurate manner.
- Ensure smooth execution for export shipments by working closely with the customers and 3PL as well as internal/external stakeholders.
- Ensure all activities are conducted in compliance with customer SOP.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
- Take ownership of the customer issues and solve in an urgent and responsible manner.
- Be fully responsible for customer satisfaction.
- Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive regarding the customer expectation.
- Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
- Focuses on high-quality data to set a high standard for all the assignments managed.
- Proactively identify challenges within the clients supply chain process and suggest solutions to optimize the process.
- Proactively follow up and keep customer informed of any issues or changes to their shipment.
- KPI Achievement
- Identify and execute upselling opportunities.
We are looking for :
As for the skillset and experience, we are looking for:
- +3 years of experience in similar positions having served customers in a
Logistics/Transport company.
- Advanced English- Capable to have business conversations and perform presentations.
- Intermediate/Advanced Excel (graphics, dynamic tables, formulas).
- Advanced presentation skills.
- Communication
- Ability to perform presentations and to explain complex processes to different auditoriums.
- Excellent Written and Verbal skills with people at all levels across the organization.
- Microsoft tools: Outlook, Teams, One drive
- Operational savvy: Export Ocean, Documentation export Ocean
#LI-DR2
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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