Recruitment Operations Specialist
hace 4 semanas
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Recruitment Operations Team is a key function authorized to conduct and oversee the background verification and employment eligibility process. Information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Companys reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Recruitment Operations Team is responsible for interpreting background check records and associated information to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.
The role of the Recruitment Operations Specialist is an exciting opportunity for a motivated individual who is compliance driven and who enjoys being part of a regional team, managing stakeholders expectations and building relationships to ensure the background verification is compliant with both the local and regional standards established by American Express and local authorities.
How will you make an impact in this role?
General duties include:
Provide a broad range of administrative and operational support that is critical to the candidate and/or colleague experience & life cycles. May include support related to: Partnering with other internal stakeholders, leadership, external vendor and legal department to ensure a seamless onboardingexperience forcandidates, Hiring Leaders, andRecruiters Support the end-to-end processing of pre-employment and annual regulatory background verification cases through:ØProactively reviewing background verification reports and communicating with candidate/employees to obtain any information and/or documentation to support insufficiencies and check discrepancies
ØMaintaining and responding to case inquiries from stakeholders
ØAccountable for reviewing and designating the candidate/employees final background verification report and communicating the result to stakeholders
ØIdentify changes related to the background verification process and policy documentation as required, including standard forms and email templates
ØIdentifying trends, escalations and issues and raise them to management
ØProvide timely updates to internal & external stakeholders as required
Ensure data integrity relating to all background verification activity (i.e., case notes, team ad-hoc annotations)ØAdherence to all state, local and regulatory guidelines as applicable
Assist in compiling reports and analytics related to background verification metrics Serve as an extension to the subject matter expert among the business, markets, and recruitment teams to ensure seamless integration and alignment of the Background Verification process and policies Accurately support and maintain team administration/compliance trackers Monitor email & inboxes and utilize additional identified tools to support timely responses or escalations as required Support additional Recruitment Operations activities, including other regional market support, as needed Contribute to ad hoc Colleague Services & CEG projects of interestMinimum Qualifications
1-2+ years working in HR Operations/Recruitment or related field Experience with Microsoft Office Suite Applications and OutlookoAbility to multi-task within several different applications as well as perform multiple tasks simultaneously
Ability to work in a fast-paced federally mandated environment Demonstrated written and verbal English communications skills (reading, writing, speaking and listening) Flexibility and willingness to cross-train and support other team within Rec Ops as needed (US I9, US Post Offer, etc.) Self-starter with ability to work effectively, independently (with Leadership support), and collaborate with colleagues to complete assignments within a designated timeframe Experience in working to tight deadlines, with multiple SLAs (including potential for same day resolution) Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner Ability to work within a continually evolving landscape and a flexible staffing model Experience working in diverse teams Proven analytical, evaluative, and problem-solving abilities Ability to maintain strict adherence to confidential access controls, security measures and business confidentiality policies to safeguard sensitive information and mitigate potential risksPreferred Qualifications
1-2+ years experience in pre-employment background verification processesWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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