Production Support Manager

hace 4 meses


Mexico City GFT Technologies SE A tiempo completo

¿Que buscamos?

Production Support Manager

 

Tus principales responsabilidades a desarrollar:

  • Ayudar a solucionar y resolver problemas.
  • Monitoreo y atención de incidencias.

 

Requisitos mandatorios: .

  • Al menos 5 años de experiencia dirigiendo equipos de soporte a la producción
  • Esquema 24x7
  • Experiencia en el servicio de soporte en el ámbito financiero
  • Buena comunicación
  • Toma de decisiones Liderazgo
  • Trabajo en equipo B
  • uen manejo del estrés
  • Actitud de servicio
  • Conocimientp técnico en Infraestructura (deseable)
  • Manjeo de herramientas para la gestión de incidentes y problemas (Service Now por ejemplo)
  • Haber trabajado bajo metodología ITIL
  • Manejo en herramientas de monitoreo como Kibana, Dynatrace, etc.
  • Posición Hibrida

 

Soft skills:

 

  • Liderazgo
  • Gestión de Stakeholders
  • Resolución de Problemas
  • Manejo de Conflictos
  • Construcción de Relaciones
  • Toma de Decisiones
  • Comunicación
  • Proactivo
  • Pragmático
  • Trabajo en equipo
  • Estratega
  • Control
  • Adaptabilidad
  • Creativo
  • Negociación
  • Autogestión

 

 

-En cumplimiento con nuestras disposiciones en materia de protección de datos personales, te informamos que la información que nos proporciones, será tratada conforme al Aviso de Privacidad que encontrarás en nuestra página web. En el apartado: Aviso de privacidad para el tratamiento de datos personales- candidato-

 



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