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IT Production Support
hace 3 semanas
The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
Qualifications:
6-10 years experience Practical problem solving and strategic thinking skills Demonstrated leadership, interpersonal skills and relationship building skills Service oriented attitude Ability to work in a fast-paced environment Experience working or leading requirement gathering efforts for multiple large development projects at one-time Proficient using basic technical tools and systems Good interpersonal and communication skillsEducation:
Bachelor’s/University degree, Master’s degree preferredAccountable for leading a robust ITSM support model in partnership with the application development teams, Production. Mgmt. and Infrastructure teams. The Eng. Lead is an experimented role on L3 and SMEs software platform positions. Previous experience on IaC, Configuration Management and scripting automation is a strongly desirable skill.
Key responsibilities include, but no limited to:
Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring and solutioning patterns. Bring Tooling and Platform remediation activities to Architectural Forum and follow up deviations and board decisions. Implement agile software engineering to enforce DevSecOps culture, by providing guide and follow up for CI/CD onboarding. Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards. As a Sr. role, Eng. Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA and system resiliency. Can lead small technical multidisciplinary teams, to achieve implemented and documented ITSM procedures. Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities. Soporte IT, herramientas de monitoreo splunk deseable Inglés conversacional Soporte a producción Monitoreo de aplicaciones------------------------------------------------------
Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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