Service Planner
hace 4 meses
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Misión:
Planificar, programar y coordinar los trabajos establecidos en las órdenes de servicio, interactuando con todoslos involucrados en el proceso de operaciones con los técnicos de servicio.
Responsabilidades:
• Tener actitud de servicio con la visión de obtener la satisfacción del cliente.
• Planificar las órdenes de servicio en conjunto con el supervisor:
a) Programar la fecha de ejecución del trabajo y gestionar los requisitos para el servicio y acceso a lasinstalaciones del cliente.
b) Coordinar con el supervisor la entrega de refacciones, herramientas y solventes para realizar cadaservicio.
• Asignar las órdenes de servicio a cada ingeniero de servicio, vía MAM, de no ser posible, entregardocumentación impresa.
a) Adjuntar la lista de actividades de la cotización correspondiente para informar el alcance del servicio.
• Solicitar boletos de avión para los viajes de trabajo de los ingenieros de servicio.
• Hacer la solicitud de anticipos para los ingenieros de servicio.
• Dar seguimiento a las órdenes de servicio en WIP.
• Notificar a administración las Ordenes de Servicio terminadas para cierre y facturación en un plazo nomayor a 48 horas, después de recibir y revisar las mismas en MAM.
a) Verificar que los documentos tengan la firma de aceptación del cliente.
b) Autorizar el proceso de la orden de servicio.
c) Verificar que los gastos y tiempos de la orden de servicio sean reportados correctamente.
• Entregar reportes oportunamente.
a) Reporte de Tiempos.
b) Reporte de Over Haul.
c) Reporte de trabajos realizados por los ingenieros de servicio en día feriado o fin de semana.
• Conocer los riesgos inherentes a sus actividades y cumplir con las medidas de control de área para prevenirenfermedades y accidentes.
• Cumplir con el Sistema de Gestión integral (Calidad, Medio Ambiente y Seguridad).
Formación Académica:
• Ingeniero Industrial, Mecánico, Licenciado en Administración, o afín.
Experiencia:
• 2 a 3 años en posición similar.
Conocimiento:
• Excelentes habilidades de informative (MS Office).
• Conocimiento de productos posventa.
• Conocimiento del servicio (deseable).
Inglés intermedio (B1-B2)
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