Customer Service Representative
hace 6 meses
Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet?
Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves.
We are now seeking a highly motivated and results driven individual to join our growing Customer Service team as Customer Service Representative.
Your focus as Customer Service Representative, you will be responsible for providing support to Internal and External customers and stakeholders. You would also focus on processing orders into order management system this would include inventory checking with planner/working with TOPL planner for stock availability.
The role is Tlalnepantla’s based and will report to Customer Service Coordinator.
How you will contribute- Process invoices and credit notes as needed.
- Provide shipment/order related information and product literature as needed to sales/business finance.
- Manage customer calls and inquiries.
- Ensure customer information is accurately maintained in the ERP SAP system.
- Create a positive internal/external customer experience / Manage end to end order fulfilment process / Process samples (standard package) as needed as per process outlined.
- Respond to customer complaints via GCMS tool
- Actively support Supply Chain Organization objectives and strategies which might require changes in roles and responsibilities.
- Analyze customer data utilizing reports and systems - to understand key customer / key distributor demand behavior to manage the ordering cycle.
- Adhere to department ISO procedures (job instructions, processes / procedures)
- Drive continuous process improvements in the Customer Relations Team and Supply Chain
- Responsible for managing the end-to-end consignment process via forecast and inventory levels at customer location where applicable.
- Adhere to audit/compliance reporting/requirements
- Knowledge in Foreign Trade
**Job Requirements**:
**What you will need to be successful**
- Bachelor’s degree in commerce, management, sales, international business, international trade or any other relevant discipline.
- At least 2 - 3 years of experience in Customer Service.
- Experience working with automated order fulfillment and financial computer systems, global procedures.
- Experience in customer facing role.
- Understanding of Order to Cash process.
- Knowledge of Foreign Trade and Letter of credit must.
- Sound knowledge in SAP.
- Intermediate knowledge in Excel.
- **Fluent English both verbal and written**.
- Positive attitude with zeal to learn new things.
- Ability to summarize processes and information in a clear and concise manner.
**Work Scheme: Agile (2-3 days on site) | Mon-Fri**
**Site: IFF Tlalnepantla**
**IFF is an Equal Opportunity Employer.
-
Customer Service Representative
hace 5 meses
Tlalnepantla, México HAYS A tiempo completoEmpresa de Manufactura esta en búsqueda de su siguiente Customer servicie Representative **Tu nueva compañía.** Empresa multinacional del sector de Manufactura ubicada en Tlalnepantla. **Ubicación** Tlalnepantla de baz | Posición híbrida **Tu nuevo rol** Como Customer servicie Representative (CSR) serás el contacto principal del cliente con la...
-
Customer Service Representative
hace 4 semanas
Tlalnepantla, México Te Connectivity A tiempo completoAt Te Connectivity, we're seeking a skilled Customer Service Representative to join our team. This role involves interacting with customers, sales representatives, and other stakeholders to handle various service functions. You'll process transactions, respond to inquiries, and promote our products and services while resolving customer complaints. Strong...
-
Customer Service Representative
hace 4 semanas
Tlalnepantla, México Wesco A tiempo completo**Job Summary**:We are seeking a highly skilled Customer Service Representative to join our team at Wesco International, Inc. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a passion for delivering exceptional customer service.**Responsibilities**:As a Customer Service Representative, you will be...
-
Customer Service Representative
hace 3 semanas
Tlalnepantla, México Te Connectivity Corporation A tiempo completoJob OverviewAt TE Connectivity, we're committed to creating a safer, more connected world. As a Customer Service Representative, you'll play a key role in delivering exceptional customer experiences. Your primary responsibility will be to interact with customers, sales representatives, and other stakeholders to handle various pre-sales or post-sales service...
-
Customer Service Representative
hace 5 meses
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...
-
Customer Service Representative
hace 4 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where creativity and science come together?We are seeking a highly motivated and results-driven individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for...
-
Customer Service Representative
hace 4 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about delivering exceptional customer experiences? We are seeking a highly motivated and results-driven individual to join our Customer Service team as a Customer Service Representative.Your focus will be on providing support to internal and external customers and stakeholders, processing orders into our order management system, and...
-
Technical Customer Service Representative
hace 15 horas
Tlalnepantla, México Melise Co A tiempo completoAt Melise Co, we're seeking a dedicated and detail-oriented Technical Customer Service Representative to join our team.We offer a comprehensive benefits package, including a 401(k) plan and flexible paid time off policy.The ideal candidate will have at least 5 years of experience in customer or technical support and be proficient in English. A degree in...
-
Customer Sales and Service Representative
hace 2 semanas
Tlalnepantla, México AT&T A tiempo completoAbout the Role:As a Bilingual Inbound Sales Representative, you will be responsible for utilizing your excellent communication skills to engage with customers and provide top-notch service. Your primary goal will be to understand customer needs and provide personalized solutions that fit their requirements.Key Responsibilities:Sales and ServiceCustomer...
-
Customer Service Specialist I
hace 5 meses
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist I
hace 2 meses
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist II
hace 3 semanas
Tlalnepantla, México TE Connectivity A tiempo completoJob OverviewAt TE Connectivity, we're looking for a skilled Customer Service Specialist II to join our team. As a key member of our Customer Service Team, you'll interact with customers, sales representatives, and internal staff to handle a variety of pre-sales and post-sales service functions.Key ResponsibilitiesProcess transactions via phone, internet, and...
-
Customer Service Representative
hace 4 semanas
Tlalnepantla, México Wesco A tiempo completoAs a key member of our team at Wesco International, Inc., you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide solutions to meet their needs.Responsibilities:Interact with customers via phone, email, or in-person to provide...
-
Customer Service Representative
hace 5 meses
Tlalnepantla, México Momentive A tiempo completoJob Title: Customer Service Representative Summary: In this role you are the prime contact for customer support-related activities and are responsible for providing best-in-class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash...
-
Customer Service Lead
hace 2 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAt International Flavors & Fragrances, we are seeking a Customer Service Lead to oversee the delivery of purchase orders to customers and act as an intermediary between the plant and customers for local deliveries.Key responsibilities include guaranteeing order delivery, solving day-to-day issues, supervising customer purchase order due dates, and...
-
Customer Service Liaison
hace 7 días
Tlalnepantla, México Wesco A tiempo completoAt Wesco International, Inc., we seek an exceptional Service Representative to join our team. In this role, you will play a vital part in delivering top-notch customer service by responding to inquiries, resolving issues, and analyzing customer needs.Responsibilities:Provide prompt and professional communication to customers via phone or...
-
Customer Service Coordinator
hace 3 semanas
Tlalnepantla, México Axalta Coating Systems A tiempo completoJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Axalta Coating Systems. As a key member of our customer-facing team, you will be responsible for coordinating and controlling all activities involved with the export process for the sale of materials in maritime, land, and...
-
Customer Service Representative
hace 5 meses
Tlalnepantla, México Axalta Coating Systems A tiempo completoJob Description: CUSTOMER SERVICE REPRESENTATIVE (CSR) Coordinate and control all the different activities involved with the export process for the sale of materials in maritime, land, and air shipments. Manage purchase orders, shortages, transfer prices, billing, shipping dates, preparation, control, and shipment of documents, and coordinate the procedure...
-
Associate Representative
hace 6 meses
Tlalnepantla, México Wesco A tiempo completo**Responsibilities**: - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives...
-
Customer Service Specialist Ii
hace 5 meses
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...