Project Manager, Signal Based Merchandising

hace 3 semanas

Mexico City Trax A tiempo completo

About The Position

The Position  

Project Manager, Signal Based Merchandising 

About Trax

Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit . 

Job Description  

Trax is seeking a talented Project Managerto join our dedicated, passionate team of technology professionals. We value motivated, savvy, roll-up-the-sleeves type of operators who are not afraid to get into the details but can also effectively manage all levels of customer conversation. This role is critical to the success of Trax as we focus on the importance of Signal Based Merchandising as a key pillar our company’s strategy for 2024 and onward. 

The Signal Based Merchandising (SBM) Project Manager will report to the Head of Operations for Trax Americas and will be responsible for creating the first standardized process to deploy Signal Based Merchandising within Trax, ensuring stakeholders from Shopkick, Survey (DMX) and Trax IR are all working to achieve excellent new project deployments, but also requires customer expectation management, relationship building, and operational delivery (within agreed upon SLAs and timelines). This PM is expected to be the face of SBM operations internally as he/she will be coordinating with SK, Survey and Trax operations teams. 

This role is preferably based in the Trax Mexico City office. Open to remote work for the right candidate with the right experience. 

The role of the SBM PM is a critical to shaping the customer’s first experience with this innovative solution. This builds their perception of our company and their understanding of the Signal Based Merchandising as a solution (and all operational components to deliver it successfully). The SBM PM will initially define and align the most efficient standardized process for new projects implementation, as well as coordinate all pieces of the delivery routine over these project life cycles and align all internal and external parties in the process. They will set the stage for long-term operational success and excellent ongoing service delivery. 

Responsibilities  

Leadership and Coordination:  

Create and centralize the first version of an SBM deployment project plan, holding all internal and external stakeholders accountable for quality and on-time delivery across project milestones. Navigate through unknown territory as Trax aims to invest in the SBM solution as a driver of revenue over the next years, and will need to creatively implement and coordinate a standard operations plan for all new SBM projects across different Shopkick, DMX and Trax teams.  Educate the Customer on SBM processes, simplifying their experience and perception of working with Trax as a partner.  Work closely with Product/R&D on new features release management, proactively communicating service and technology changes to customer (leading UAT with customer before changes occur).  Similarly, coordinate issue resolution across functions if/when issues occur.  Oversee the coordination and collaboration of all Shopkick, DMX and Trax services teams to meet project milestones.  Define and track key KPIs to track project health and customer satisfaction.  Use previous project manager experience to define best practices for the new SBM solution.  Create and maintain positive working relationship with the customer, ensuring SBM business stakeholders understand customer must-haves and pain points. 

Operational Delivery:  

Create playbook for customer operations.  Meet customer project milestones (UAT, go-live etc.) in accordance to aligned upon project plan.  Track and resolve all issues and mitigate risks that present themselves in the projects.  Prioritize and elevate relevant customer issues within Shopkick, DMX and Trax Support teams.  Monitor ongoing performance against KPIs.  Lead project stabilization efforts where necessary (to move project statuses to “green”) 

Minimum Qualifications  

Background in an operational or customer success-related role is a must.  Experience managing a team, process or roll out for a customer. You must be able to showcase your ability to orient a large group to execute a project, cross-functional goal or program effectively.  Customer-facing experience required (on-site a plus)  Experience navigating all levels of stakeholders - from day-to-day analysts to senior level executives.  Prior experience with Image Recognition and crowd-sourced merchandising is highly desirable. 

Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.

  • Project Manager

    hace 1 mes

    Mexico City Connectingology A tiempo completo

    Project Manager certificado con experiencia en tecnología, principalmente con metodología Scrum Requisitos:Project Manager certificado Experiencia en metodologías AGILESSCRUM Master,Experiencia mínima de 4 años en el negocio de IT

  • Digital Project Manager

    hace 1 mes

    Mexico City Eastman A tiempo completo

    ResponsibilitiesWe are seeking a highly organized and experienced Digital Project Manager to join our team. As a Digital Project Manager, you will be responsible for leading and overseeing the planning, development, and implementation of website projects. You will collaborate with cross-functional teams, including designers, developers, content creators, and...

  • Project Manager

    hace 4 semanas

    Mexico City Multiplica Talent A tiempo completo

    Multiplica Talent is actively seeking a dynamic and experienced Project Manager with a PMI certification to join our team. As a Project Manager with PMI certification, you will play a crucial role in managing and delivering complex projects for our clients. You will collaborate closely with cross-functional teams, stakeholders, and vendors to ensure...

  • Project Manager

    hace 5 días

    Mexico City Cybolt A tiempo completo

    Project ManagerEstamos en busca de un Project Manager con experiencia en proyectos de TI en Infraestructura. Buscamos un talento con la capacidad de gestionar proveedores y excelentes habilidades de comunicación. Debes ser capaz de trabajar de manera efectiva en un entorno dinámico y estar dispuesto a asumir retos constantes en el ámbito de la...

  • IT Project Manager

    hace 1 mes

    Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    IT PROJECT MANAGER Location: CdMex As the global leader in eye care, Alcon has built a rich history of providing innovative products to customers and patients all over the world. We’re extremely proud of our legacy and the significant way we’ve helped to shape the industry over the last 70 years, but we’re just getting started. Our...

  • Fashion Sr. Merchandising Manager

    hace 1 mes

    Mexico City CHANEL A tiempo completo

    CHANEL’s long term objective is to grow qualitatively, building the long-term value of the brand for customers of today and tomorrow. The Senior Merchandising Manager will: Lead the product strategy & Execution plan in Mexico. Develop strong knowledge of Mexican clients through previous experience, detailed analysis of the business and strong...

  • Sr Project Manager

    hace 3 semanas

    Mexico City Levi Strauss & Co A tiempo completo

    JOB DESCRIPTION JOB PURPOSE & KEY METRICS Purpose:   Coordinate and manage infrastructure & cloud related projects involving deployment of all technologies around the globe. Key Results: Timely delivery of project technologies to LS&Co. customers. Budget remains within +/- 2% of forecasted amount. Reporting of project status to provide...

  • Project Manager IT

    hace 6 días

    Mexico City Novo Nordisk AS A tiempo completo

    Position for GBS Mexico Are you an experienced project manager with a strong background in finance and operations? Are you ready to take on a new challenge and lead cross-functional projects? We are looking for a Senior Project Manager to join our team in Novo Nordisk. If you have a passion for project management and are ready to make a difference,...

  • Senior IT Project Manager Manager

    hace 4 días

    Mexico City Citi A tiempo completo

    The Infrastructure Program and Project Manager is a seasoned and professional role, with expertise in managing initiatives driven by Consumer and Retail Banking domains. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter...

  • Project Manager Operations

    hace 1 mes

    Mexico City Faisal Consultores A tiempo completo

    Faisal Consultores - Project ManagerEstamos en la búsqueda de un Project Manager con al menos 5 años de experiencia para empresa internacional. Valoramos el enfoque al cliente, la calidad de servicio, la estructura, la disciplina, la orientación a resultados y la proactividad. Si cumples con estos requisitos y estás buscando una oportunidad para crecer...

  • Job: Project Manager – Mexico

    hace 13 horas

    Mexico City Stingray A tiempo completo

    Department Operations Location Mexico City At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? We are currently looking for a Project Manager  to join our Project Management team....

  • Service Project Administrator

    hace 3 semanas

    Mexico City Schneider Electric A tiempo completo

    Main Mission: To manage execution of Field Services customers projects following applicable company policies and processes (CPP4S Customer Project Process for Services). To lead project team (Design, Planning, Purchasing, Contract, On-site implementation… ) and insure customer satisfaction, safety compliance and financial performance. To manage Customer...

  • Marketing Project Manager

    hace 1 mes

    Mexico City Match Consulting A tiempo completo

    International Digital Marketing Agency is looking for a Project Manager, for their operations in Mexico City  Responsibilities Key contributor for the success of the projects we manage, working in a fast-paced environment.Gather project requirements from stakeholders.Establish and communicate clear timelines and progress of the project, making clear all...

  • Project Manager

    hace 1 mes

    Mexico City Media.Monks A tiempo completo

    What are we looking for? Project Manager (digital and social media project management) as a freelancer, for a determinate period of time. You can have experience working as an Account Executive, Account Manager, Digital Project Manager, Account Coordinator, etc. We have opportunities in the whole accounts area. This is a Database position, so have in...

  • Agile Project Manager

    hace 1 mes

    Mexico City Konfío A tiempo completo

    About Konfío Konfío is at the forefront of transforming the fintech and banking landscape, leveraging technology to empower businesses with innovative financial solutions. As we embark on significant technological transformations to enhance our capabilities and services, we are seeking an experienced Agile Project Manager to lead these initiatives and...

  • Project Manager LatAm

    hace 4 semanas

    Mexico City Global Excel Management Inc A tiempo completo

    Job Description The Project Manager is accountable for planning, assisting in budgets, monitoring progress, and keeping stakeholders informed throughout the project lifecycle. All of this takes place within the framework of achieving a company's goals and project expectations. The position is also responsible for reviewing, assessing, and developing...

  • Commercial Project Manager Order Management

    hace 13 horas

    Mexico City Siemens Energy A tiempo completo

    Commercial Project Manager Order Management About the Role Location Mexico Ciudad de Mexico Mexico City Company Siemens Energy, S. de de Organization SE CFO Business Unit Gas Services Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As a Commercial Project Manager Order Management (CPM OM) you...

  • Project & Campaign Manager

    hace 3 semanas

    Mexico City Scopely A tiempo completo

    Description Scopely is looking for a Project & Campaign Manager to join our Marketing Team in Mexico City on a hybrid basis, working 3 days a week from the hub. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our...

  • Project Manager IT

    hace 13 horas

    Mexico City Novo Nordisk A tiempo completo

    Position for GBS MexicoAre you an experienced project manager with a strong background in finance and operations? Are you ready to take on a new challenge and lead cross-functional projects? We are looking for a Senior Project Manager to join our team in Novo Nordisk. If you have a passion for project management and are ready to make a difference, read on...

  • Operations Project Manager

    hace 3 semanas

    Mexico City JPMorgan Chase & Co. A tiempo completo

    Job Description   CIB Operations Project Manager – Senior Associate President – Mexico City, Mexico About . Morgan Chase & Co. . Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of over $2.6 trillion and a presence in over 100 markets. The firm is a leader in investment banking, financial services for...