Service Project Administrator

hace 3 semanas

Mexico City Schneider Electric A tiempo completo

Main Mission: To manage execution of Field Services customers projects following applicable company policies and processes (CPP4S Customer Project Process for Services). To lead project team (Design, Planning, Purchasing, Contract, On-site implementation… ) and insure customer satisfaction, safety compliance and financial performance. To manage Customer relationship and third parties within project scope. Accountable for project execution according to contract & specifications Lead the project Launch • Budget confirmation and project profitability • Project hand over with tendering team and Project file analysis • Ensure Order Manager book project properly within ERP including invoicing plan. • Validation payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...) • Schedule validation and preparation of project planning and clear milestones. • Set-up project organization/team and responsibilities definitions • Risks analysis and potential change order identification • Organize Internal kick off meeting. • Send PO Acknowledgement receipt to customer and confirm the “Coming into Force” • If requested by Customer, organize customer kick off meeting. Lead the project team through task planning • Responsible to define the project workload plan, follow progress in line with scope of work and deliverables till completion. • Animate the communication within the team. • Ensure site activity scope & schedule is communicated to FSR manager/planner • WO creation in BFS for site jobs and scheduled in line with project schedule. • WO to be created at project booking stage • Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights. Systematic review of deviations against specifications. Ensure operational Project management success • Is accountable to ensure full safety for involved parties all along project Execution • Understand project’s contractual scope or additional requirements, be pro-active to generate change order to improve GM • Time Management: Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project • Quality Management: Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop). Proper customer communication and update • Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution • Ensure project review happens at the appropriate level as per defined project governance process • Ensure timely reporting and escalation to manage project events/issues impacting project performance or compliance with governance principles. • Cost Management: Monitor and control Project spending versus budget. Strive for gross margin improvement. • Identify and alert on execution risks. Be proactive in resolving issues. Escalate to Sales to manage claims & variation orders • Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done • Ensure compliance to the statutory requirements • Project closure and project documentation archival • Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks. • Anticipate book to bill forecast estimation based on upcoming projects. • Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done • Ensure compliance to the statutory requirements • Project closure and project documentation archival • Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks. • Anticipate book to bill forecast estimation based on upcoming projects.

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