Desktop Support Senior Technician

hace 6 meses

Mexico City TTEC A tiempo completo

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Desktop Support Senior Technicianworking onsite in Mexico City, Mexicoyou’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Do you have a passion to translate technical issues? Want to learn and grow your own knowledge in various IT fields? In this role, you’ll be the hero for all forefront associates as you will help navigate and deliver basic IT support daily. In doing so, you’ll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded with information. Your great listening and customer interaction skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an IT solution.

You’ll report to the Desktop Support DirectorYou’ll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.

During a Typical Day, You’ll

·Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge

·Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required

·Comfortable solving and prioritizing ticketed requests based on status, updates and escalations

·Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues

What You Bring to the Role

·IT related bachelor's degree or equivalent experience in IT

·5 years BPO industry experience

·Experienced IT knowledge, PowerShell scripting, and desktop support – hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills

·Passionate and motivated to help others with your customer focused mindset and positive attitude

·Work well independently and in a team setting

·Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used

·Adaptability and willing to work rotating shifts including nights and weekends

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information. 

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