Senior Support Specialist

hace 2 meses


Mexico City NielsenIQ A tiempo completo

Company Description

Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.

As a  Senior Support Specialist  , you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.

Job Description

The candidate will work on issues and requests submitted via SNOW tickets as well as email escalations, communicate with users directly for issue analysis and solution validation .

Provide support during bridge calls for critical outages and escalation degradation.

Responsible for creating knowledge management documentation and submitting platform tickets for any software defects they have identified and reproduced in lower environments.

Weekend and Holiday on-call rotational support will be needed.

Qualifications

Bachelor’s degree in computer science or related field  2+ years equivalent work experience Working knowledge of Application built using C,C++,Angular, Nodejs Experience and knowledge working in SQL databases (PostgreSQL, Sybase) and Snowflake.  Working knowledge programming/scripting languages such as Shellscripting, Python  Proficiency in API’s (REST) and tweaking attributes, Payload via POSTMAN  Knowledge in AKS (Azure Kubernetes services)  Working knowledge in Log Analytical tools such as Datadog, Logic Monitor Working Knowledge of Docker, GitHub, Jenkins is preferred  Familiarity with GIT / Bitbucket Repositories  Working knowledge in Atlassian’s ADLM JIRA and SNOW

Additional Information

Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit

Want to keep up with our latest updates?

Follow us on: | | | 

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 



  • Mexico City Emplifi A tiempo completo

    Job Summary As a Senior Technical Support Specialist within our Global Support team, you will play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer satisfaction....

  • Ops Support Specialist

    hace 5 meses


    Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...


  • City, México Emplifi A tiempo completo

    **About Emplifi**: Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements Lenovo seeks a IT Support Operation Specialist to play a critical role on supporting workflow systems and data management, workflow management, operations, IT process efficiency, processes recommendations & customers resolutions. Work to administer a system: user accounts passwords, resets, setting up rules, track issues,...


  • Mexico City Associated Press A tiempo completo

    The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.The...


  • Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Senior Specialist Tax LACAR Location: Mexico City (Hybrid) At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before....


  • City, México Lionbridge A tiempo completo

    Senior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...


  • City, México Lionbridge A tiempo completo

    Senior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a...


  • Mexico City Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...


  • Mexico City inSync Staffing A tiempo completo

    Senior Desktop Analyst  Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues – Dell environment, autopilot / PXE Microsoft 0365 Office – resolving customer issues, SME on SharePoint and Teams end user support Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote...


  • Mexico City Nuvit Service A tiempo completo

    The role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...


  • Mexico City Avantor Sciences A tiempo completo

    The Opportunity:Avantor is looking for a dedicated and experienced IT Support Lead Specialist.IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under minimal...

  • IT Support Specialist

    hace 3 meses


    Mexico City Elastyc A tiempo completo

    Job Title: IT Support Specialist Location: Remote (EST Time Zones) About the Company Elastyc is dedicated to matching job seekers like you with the right opportunities. Our platform uses advanced AI technology to connect with companies actively looking to hire, ensuring that your skills and experience are aligned with the roles you're interested in. We...


  • City, México Lexzau, Scharbau GmbH & Co. KG A tiempo completo

    **Sales Support Specialist** **Your Responsibilities** - Provide direct support to internal / external customers - Follow up the customer registration process from start to finish - Follow up on the credit allocation process with all areas involved - Provide commercial support during implementations together with customer owner - Follow up on contracts -...


  • Mexico City FIS A tiempo completo

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 5 - 10%GENERAL DUTIES & RESPONSIBILITIESResponds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs...


  • Mexico City Avantor A tiempo completo

    The Opportunity: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close...

  • Support Specialist

    hace 6 meses


    Mexico City BetterCloud A tiempo completo

    at BetterCloud BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health, and Cloud Factory now rely on...

  • Senior Tax Specialist

    hace 6 meses


    Mexico City Roche A tiempo completo

    The Position Objective: Act as a tax business consulting, actively participating in the creation, implementation and evaluation of the strategy. Expertise and Capabilities: Bachelor Accounting Tax Specialist 5-6 year experience in relevant position Multicurrency ERP Knowledge (SAP +) Excellent communication and analytical skills ...


  • Mexico City Voyagu A tiempo completo

    Voyagu is a San Francisco-based travel management company that connects premium travelers with travel experts for better and easier planning, booking, and managing of their trips. Being part of a growing billion-dollar travel industry, we already have millions in our revenue and a team of a hundred people with offices in San Francisco, Amsterdam, Warsaw, and...


  • Mexico City Siemens Energy A tiempo completo

    Risk Management Senior Specialist About the Role Location Mexico Ciudad de Mexico Mexico City Company Siemens Energy, S. de de Organization Gas Services Business Unit Service Latin America Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day The candidate on this role will have a very dynamic day...