Fragrance Trainer Chanel

In line with both the Chanel Marketing strategies and Chanel Learning priorities, the Fragance Trainer defines, implement, and analyzes learning journeys (online and offline) adapted to each audience under his/her responsibility. Identify learners’ needs, develop and implement online and offline training courses tailored to the different audiences (BC, BA, Ambassadors…Marketing & Comercial Teams). The Fragance Trainer delivers Education initiatives for developing client facing selling staff reinforcing the CHANEL Differences at the POS and driving results. By being connected to the field, the Trainer drives changes through inspiration, role modeling and training.

Key Responsibilities:

TRAINER

Adapt & execute trainings on:

Hard skills (strong knowledge and skills on Fragance)

Soft skills (empathy, art of emotional connection, art of questioning)

Brand Awareness (Brand Mission, Luxury Culture, Brand Culture, etc.)

Actively participate in preparing and coordinating the Convention, Learning Events and Chanel meetings

Support & Animate Trade activities & Kick-off meetings

Support Comercial Teams by assisting them with their training activities when needed

Assesses training efficiency and provides suggestions to improve the impact and quality of the BC's learning experience.

FIELD COACH / MENTOR

Create & propose POS visits calendar reflects business needs & training strategy

Set POS visit targets for individual & teams’ improvement on:

implementation with no compromise on quality

Art of selling: cross-; link-; up- sell; slow-movers, top-sellers

Art of relationship: story making, how to build the loyalty to our brand

Beauty Confidant Posture

Product Knowledge applied to the client profiles

Ability to build, communicate and pilot KPI’s

BUSINESS PARTNER

 Promote and build a close relationship with Comercial and Marketing teams to become a key business partner and to ensure consistency throughout the 360º approach

Prioritizes training initiatives to ensure relevance of the Annual Training calendar

Reports to HR Director: learning & business training objectives before each training, training calendar, individual & teams feedback, coaching results after training & floor visits

Pilot, follow-up and control of Fragance Training budget

What are we looking for?

Training and group animation experience (5 years)

Fragance experience is crucial

Language skills: English & Spanish

Technology savvy and digital trend awareness

Retail experience

Interpersonal skills, empathy, and intercultural awareness

Public speaking skills, ability to engage and inspire

Curiosity, innovative mindset and adaptability to change, eagerness to learn

Business and Performance oriented

Story telling skills

Ability to give and receive feedback

Listening, interviewing, and coaching skills

Self-awareness, self- confidence, and enthusiasm

Aesthetically inclined (appreciation for art, beauty, luxury)

Curiosity and sensitivity for the Customer journey