IT Infrastructure Analyst II.
hace 3 semanas
Responsibilities
Project Management methodologies included but not limited to Agile and Waterfall Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting. Proficient understanding of Cisco/Juniper networking hardware, concepts, installation, configuration, and troubleshooting. VLANs, Trunking, ACL’s, Port-Channeling, QoS. Ability to install, configure, operate, and maintain Operating Systems including Windows Server, VMware ESXi 7.0, SLES, RHES, & Ubuntu a plus. Ability to support a Dell & Lenovo desktop/laptop environment with an emphasis on customer service. Sound operational knowledge of Active Directory, DNS, Windows Server. Proficient with Windows PowerShell. Experienced with Converged Infrastructure. General knowledge of SAN technologies. Compile and develop documentation in order to create a knowledgebase for software and hardware supported by the Delivery & Support team. Procure and assist with hardware and/or software installation/deployment. Support daily operations for the Delivery & Support team within North America with extended support globally. Assist senior and entry-level analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment and operational support of standard hardware and software offerings. Provide first and second-level support for services provided through the Delivery & Support team. Hardware and software patch management. Adhere to global IT standards and coordinate related activities with global IT teams. Develop working relationships with internal and external business partners. Maintain technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies. Experience with Cable management. Comply with all company policies and procedures. Perform other duties as assigned.Required Skills & Experience
Associate’s Degree, technical certification(s), or equivalent IT experience. 5+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.). 5+ years of experience providing customer support and resolution regarding technical issues. 5+ years support LAN using Cisco/Juniper Hardware. 5+ years IT Project Management Knowledge of project management tools and Microsoft Office. Knowledge of IT concepts, best practices, and commonly used procedures. Proven analytical abilities in addition to strong troubleshooting and diagnostic skills. Proven abilities to diagnose performance issues and tune system performance. Ability to work independently in a fast-paced, high-volume environment. Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management. Proficient with oral and written English. Ability/willingness to travel up to 30% (both domestic and international). Ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call.)What We Offer
Benefits above the law Major Medical Expenses Insurance Global growth opportunities Competitive Wages-
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