Field Administrative Support, External Fulfillment

hace 3 semanas


Mexico City Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo
External Fulfillment incluye una variedad de programas en los que Amazon trabaja de la mano con vendedores y proveedores para enviar productos desde sus almacenes.

El equipo de Field Support (FST) es responsable por monitorear las instalaciones de los almacenes desde los estándares de conformidad y operaciones trabajando con diferentes equipos. Este equipo es el principal intermediario entre Amazon y nuestros clientes de negocio.

El trabajo requiere una persona que tenga habilidades para identificar patrones y cualquier interrupción en ellos, junto con la capacidad de examinar detalles y prever las implicaciones de los datos.

El candidato debe ser analítico, saber cómo profundizar en las causas fundamentales y proponer soluciones a los problemas identificados. Se espera que este equipo audite y proporcione mejoras de procesos a nuestros proveedores para aumentar la experiencia general del cliente y programa de cumplimiento externo.

Esta posición es clave en transmitir los resultados a los vendedores/proveedores y, al mismo tiempo, escalar cuando sea necesario.

Key job responsibilities
- Supervisar el funcionamiento eficiente de la instalación de cumplimiento asignada y sugerir e implementar mejoras;
- Acumular datos de diversas fuentes e identificar los datos relevantes a partir de ellos y presentarlos de una manera que ayude a tomar medidas;
- Prever implicaciones basadas en datos y tendencias actuales y tomar las acciones necesarias;
- Ser organizado, apto y oportuno en la notificación y actualización de cualquier situación dada;
- Servir de enlace entre los stakeholders internos y externos teniendo en cuenta los objetivos, límites, conformidad y privacidad de la información;
- Capacitar y dirigir a los asociados del vendedor para la acción y el cumplimiento de las normas y prácticas en las instalaciones del vendedor.
- Profundizar en las causas fundamentales de los problemas operativos;
- Crear y realizar un seguimiento de las métricas operativas;
- Excelentes habilidades de comunicación: trato con los vendedores como partes interesadas/clientes con excelentes habilidades organizativas y de seguimiento;
- El candidato debe estar dispuesto a viajar principalmente por la Ciudad de México y la Zona Metro, pero también por diferentes ciudades del país.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX

BASIC QUALIFICATIONS

- Bachillerato concluido.
- Más de 1 año de experiencia con Excel y el uso de tablas dinámicas y el desarrollo de tablas y gráficos;
- Dispuesto a vivir en la Ciudad de México, área metropolitana.
- Disponibilidad para viajar a los almacenes de los proveedores - Hasta el 100% del tiempo.
- Experiencia previa en seguimiento de procesos y análisis, métricas y resolución de problemas;
- Debe ser capaz de realizar múltiples tareas, administrar múltiples sitios simultáneamente.
- Capacidad para trabajar en diferentes proyectos en paralelo.

PREFERRED QUALIFICATIONS

- Carrera en ingeniería industrial, logística u otro campo relacionado.
- Conocimiento de macros de Excel, así como programación de SQL y Python
- Experiencia previa en Retail, Soporte a proveedor, almacenes o industrias similares;
- Inglés intermedio.

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