Technical Business Analyst
hace 1 mes
STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan.
The Technical Business Analyst will serve as a critical link between our business objectives and technical capabilities. You will work closely with stakeholders to understand their needs, translate these into detailed requirements, and collaborate with the development team to implement effective solutions. This role demands a blend of business acumen, technical knowledge, and excellent communication skills.
Responsibilities
- Support the tech group in its various functions, with a strong emphasis on production support, i.e. managing the day-to-day operations of the applications the Affiliates IT group supports.
- Field support questions and take initial analysis of where the problem may lie. That includes helping to determine the severity of any issue.
- Work with the development, infrastructure, and support teams to help establish causes and suggested remedies.
- Primarily responsible for creating and managing tickets to cover production support. This includes working with Change and Release control to adhere to SOX and regulatory procedures.
- Communicate with the application users about the general status of the systems and about specific items they have raised.
- The analyst will be familiar with the applications and the business processes to be able to write and run test and release plans.
- Help manage the various environments (database, web, and application servers) used for development, testing, and releases. They will coordinate the use of these different environments, assigning them to teams and individuals as needed.
- Participate in management of change control and release pipelines.
- Assist with infrastructure projects, helping assess and address the impact of these on the application suite and user base.
- Create and maintain documentation for applications, processes, and projects and will help manage it.
- Look for and recommend process improvements and workflow automations.
- Maintain a workboard (in Asana) to keep management and project leaders informed of status, efforts, and problems.
Requirements
- Understanding of server and network architecture
- Understanding of web development structures
- Familiarity with development, testing, and release cycles in an Agile development environment
- Organizational skills, to prioritize tasks and adhere to deadlines
- Willingness to occasionally work outside of regular business hours for critical production support issues
- Attention to detail and precision
- Comfort with reading and writing requirements and test scripts
- Strong communication skills, both with end-users and with development groups
- Bilingualism (Spanish, especially) to assist in communicating with a global workforce and user base
Nice to have
- Knowledge of Paramount-specific tools and platforms
- Microsoft Azure
- MS SQL (T-SQL)
- Slack (Workflow builder, etc.)
- Asana (Workflow builder, etc.)
- Service-Now
- PowerShell
- Office 365, including Excel macros
- ETL tools such as Alteryx
- Familiarity with the broadcast industry
- Familiarity with signal distribution technologies
- Experience with Automation and Workflow/Process tools
- Development experience with OO (Java, .Net, C#...)
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