Tech Support Engineer Level 3
hace 4 semanas
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.Key Missions
Hardens platforms or products before and after they go live by reviewing their design, security and implementation, tuning configuration as well as developing auxiliary tools and necessary monitoring of critical health indicators Maintains platforms or products after go live by measuring and monitoring their availability, performance and overall system health Recovers platforms or products during production incidents to meet targeted service-level agreements Performs detailed root cause analysis and conduct post-mortem analysis Seeks proactively for improvements of non-functional requirements and cooperates with development and product teams to improve operational aspects of platforms or products Participates to the Change Advisory Board and validate readiness, security and maturity of new releases through development, execution and verification of automated smoke test Supports stakeholders by providing technical expertise when necessary Drives improvements in SRE across all team members with strong collaboration of SRE manager Coaches and mentors different teams in technical areas, develop the knowledge of related technologies (monitoring, deployment, cloud tools etc.) Brings proactive support approach, product design review, collaboration with development team during product development Communicates with internal and external stakeholders during planned interventions or changes and outagesProfile & Other Information
Expert Tech Support Engineer III
Knowledge
4+ years of proven experience. Experience interacting with internal and external clients. Bachelor in Computer science or related, with specialization and/or Master's degree. Intermediate or Advanced English level (B2). Availability to travel.
Your mission
Requirements
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