Support Engineer, Audible

hace 8 meses


Mexico City Audible A tiempo completo

ABOUT THIS ROLE


Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.

As a Support Engineer, you will...
- Become a subject matter expert on one or more services
- Provide support activities for these services and regularly work with development teams to establish and improve service support
- Operate with guidance from management and aggressively drive issues to resolution
- Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
- Be able to read and understand complex application code and make approved code fixes to resolve support issues
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
- Regularly contribute to the creation and improvement of all support documentation
- Perform code builds and deployments communicating status regularly before, during, and after each deployment
- Create and interpret metrics that measure support success and service performance
- Help develop and refine operational policies and procedures used by teams and internal customers
- Participate fully and constructively in the planning of team’s work
- Have the ability to write simple and efficient tools to improve operational efficiency
- Learn to contribute to design and development of support tools using software engineering best practices
- Mentor other Support Engineers and are involved with interviewing and onboarding new team members



  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Manager, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our...


  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Director, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our...


  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE The Audible HR team is currently looking for an Human Resources Business Partner (HRBP) to join our team. Partnering with the Tech HR, International HR and Tech teams, you will enjoy a varied role working closely on hiring and advising leaders and managers, and also working closely with the wider Audible HR Business Partner team as well as...

  • Support Engineer

    hace 5 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...


  • Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico


  • Mexico City Lenovo A tiempo completo

    Description and Requirements The Lenovo Infrastructure Solutions Group (ISG) Premium Services Support Engineer is a critical member of the Lenovo ISG Services Delivery team. Strong technical skills, complex problem isolation skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best...


  • Mexico City Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Support Engineer

    hace 4 meses


    Mexico City Virtualent A tiempo completo

    Support EngineerVirtualentAbout UsHey there! We're an IT staffing company that’s all about matching top talent with amazing opportunities. We're on the hunt for a passionate and proactive Support Engineer who can keep the gears of IT operations running smoothly. If you're someone who thrives in a dynamic environment and loves solving complex...


  • Mexico City Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...


  • Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Mexico City Alia Integrando Talento A tiempo completo

    A leading IT services company that helps businesses monitor and support cloud and data services infrastructure networks, is looking for its next Technical Support Engineer.Requirements:5 years of Techincal Support Experience in either networking or security Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal...


  • Mexico City CRH Talento en IT A tiempo completo

    En CRH Talento en IT, estamos en búsqueda Customer Support Engineer de para laborar de forma RemotaBeneficios: Contrato directo con cliente. $90,000 brutos / Esquema 100% nómina / prestaciones superiores (fondo de ahorro, 30 días aguinaldo, Seguro de Vida, SGMM, vales de despensa)  Requisitos:·        Lic. Sistemas, Tecnologías de la...

  • IT Support Engineer

    hace 6 meses


    Mexico City TikTok A tiempo completo

    Team Introduction :AMS Desk Services provides IT service for TikTok users, resolves hardware/software-related issues, supports conference rooms, and fulfills IT-related requests. We are seeking an IT Support Engineer to help us grow our IT environment. IT Support is the first contact for the end user. This team focuses on resolving incidents and finding...


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Support Engineer

    hace 7 meses


    Mexico City SAP Fioneer A tiempo completo

    ABOUT USSAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and...


  • Mexico City KION Group A tiempo completo

    Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have extensive knowledge and experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue. What we offer: Career Development ...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...

  • Support Engineer

    hace 6 meses


    Mexico City Altair Engineering A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Technical Support Engineer - Data Analytics We are looking for a committed and high-performing Support Engineer to join our customer success team in Mexico City , strengthening our approach to deliver value and business success in a complex enterprise application environment. ...