Customer Care Analyst II

hace 1 semana


Monterrey, México Regal Rexnord A tiempo completo

Position Summary:

Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.

Major Responsibilities:

Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met. Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers. Resolves complex customer concerns. Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy. Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution. Calls upon specific accounts assigned.

Required Education / Experience / Skills:

Bachelor’s Degree in Business Administration, International Commerce, Engineering, or related field 1+ Years of Experience Green Belt Certification preferred. Proficiency with Microsoft Office Products and ERP system (Oracle preferred) Superior interpersonal and written communication skills

Travel: 40%

Language: Must be bilingual (Spanish and English)

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power,transmitand control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering,comprisedof controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.



  • Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: - Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...

  • Customer Care Analyst Ii

    hace 2 semanas


    Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

    Position Summary:Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.Major Responsibilities: Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications....


  • Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: - Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...


  • Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: - Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...

  • Customer Care Analyst Ii

    hace 4 semanas


    Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: - Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...

  • Customer Care Analyst Ii

    hace 2 semanas


    Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

    Position Summary:Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.Major Responsibilities: Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications....


  • Monterrey, México Regal Rexnord A tiempo completo

    Customer Care Analyst Senior New positions for MGM About Regal Rexnord Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial...

  • Customer Care Analyst Ii

    hace 2 semanas


    Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

    Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...

  • Customer Care Analyst Iii

    hace 3 semanas


    Monterrey, México Regal Rexnord A tiempo completo

    Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...

  • Dealer Care Analyst

    hace 3 semanas


    Monterrey, México GM Financial A tiempo completo

    Overview: The **Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high customer service focus, always aiming to increase dealer’s satisfaction. This department is...

  • Dealer Care Analyst

    hace 4 semanas


    Monterrey, México GM Financial A tiempo completo

    Overview: The **Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high customer service focus, always aiming to increase dealer’s satisfaction. This department is...


  • Monterrey, México Hempel A tiempo completo

    Our Customer Care Team Lead will manage the day-to-day relationships and orders for identified Global Marine accounts, ensuring proficient and knowledgeable customer care is provided with a sense of integrity and trust. Leadership & Direction - Involved in recruitment / disciplinary for the Customer Care team - Responsible for developing CC team as part of...


  • Monterrey, México Hempel A tiempo completo

    Our Customer Care Team Lead will manage the day-to-day relationships and orders for identified Global Marine accounts, ensuring proficient and knowledgeable customer care is provided with a sense of integrity and trust. Leadership & Direction - Involved in recruitment / disciplinary for the Customer Care team - Responsible for developing CC team as part of...


  • Monterrey, Nuevo León, México Hempel A tiempo completo

    Our Customer Care Team Lead will manage the day-to-day relationships and orders for identified Global Marine accounts, ensuring proficient and knowledgeable customer care is provided with a sense of integrity and trust.Leadership & Direction Involved in recruitment / disciplinary for the Customer Care team Responsible for developing CC team as part of the...


  • Monterrey, México Conduent de Mexico S.A. de C.V. A tiempo completo

    **Customer Care HOME OFFICE / On site** Conduent is looking for bilingual (English/Spanish) agents for customer service! Working from home after training and nesting (1 month on site) We support, a child support payment processing center, we process payments for the 50 states of the United States plus Hawaii and Puerto Rico, we provide assistance to...

  • Customer Care Specialist

    hace 3 semanas


    Monterrey, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    At Capita Works we are looking for an **Customer Care Specialist** to join our great team. If you have previous experience and are interested in the position, please apply! **Responsabilities**: - Places calls to and/or receives calls from new and/or existing customers. - Delivers world class customer service and follow-ups to customers pertaining to...


  • Monterrey, Nuevo León, México Conduent de Mexico S.A. de C.V. A tiempo completo

    Customer Care HOME OFFICE / On siteConduent is looking for bilingual (English/Spanish) agents for customer serviceWorking from home after training and nesting (1 month on site)We support, a child support payment processing center, we process payments for the 50 states of the United States plus Hawaii and Puerto Rico, we provide assistance to Parents Paying...

  • Financial Analyst Ii

    hace 3 semanas


    Monterrey, México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...


  • Monterrey, México Afni, Inc. A tiempo completo

    **Vacante para la empresa Afni, Inc. en Monterrey, Nuevo León**: Te ofrecemos excelente sueldo con ingresos mensuales de hasta $23,400 MXN (**$18,000 base** + $5,400 bono performance) y oportunidades de crecimiento. **Además de**: - Horario fijo de Martes a Sábado, de 9 :00 AM a 7:00 PM - 2 días de descanso fijos: Domingo y Lunes. - Capacitación...

  • Customer Care Home Office

    hace 2 semanas


    Monterrey, México CONDUENT A tiempo completo

    **Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...