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Customer Care Specialist
hace 6 días
At Capita Works we are looking for an **Customer Care Specialist** to join our great team. If you have previous experience and are interested in the position, please apply
**Responsabilities**:
- Places calls to and/or receives calls from new and/or existing customers.
- Delivers world class customer service and follow-ups to customers pertaining to orders and received requests in an empathetic, timely and thorough manner
- Answers questions about products, service, price, delivery, submittal status, availability of product, etc.
- Assesses customer needs and makes recommendations for products and services
- Accurately processes sales orders along with needed updates through order life cycle
- Proactively communicates with customers to assure all orders ship accurately and on time
- Recommends solutions for ways to simplify and/or enhance team and cross function workflows for improved customer overall experience
**Experience**
- Minimum 1 year Customer Service experience
- Experience with Microsoft Office (Word, Excel)
- Demonstrated phone acumen in high volume environment
- NetSuite experience highly desired
Tipo de puesto: Tiempo completo
Horario:
- Diurno
- Turno de 8 horas
Experiência:
- atención al cliente: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
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