Appointment Setter

hace 4 semanas

Tijuana, México UPSOURCE MEDIA LLC A tiempo completo

UPSOURCE MEDIA is the top provider of highly experienced, reliable, and professional Virtual Assistants. When we tailor a VA to suit your business needs, they step right in With little or no training, they begin completing the tasks they have been bogged down with such as product research, bookkeeping, email management, appointment setting, project management, data entry, customer support, copyright, and more The VAs we provide are highly skilled and eager to assist you and your company so that you can focus on the company’s bottom line.

The Role

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Developing and managing a portfolio of Key Accounts.
  • Achieving monthly sales targets by identifying and developing new customers.
  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
  • Coordinating pre-sales and post-sales follow up.
  • Achieving and exceeding weekly and monthly KPIs.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Identifying opportunities for new business development through following up on leads and conducting research on target clients.
  • New business generation by meeting potential clients to understand needs and providing relevant solutions.
  • Managing the sales process to close new business opportunities.
  • Building strong relationships with the existing portfolio of clients.
  • Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

  • You have at least 1 year experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Staffing / Executive Search industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You possess strong analytical skills and are comfortable dealing with numerical data

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Opportunity to make a positive impact

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