Sr. Support Engineer

hace 3 semanas

Mexico City Gigamon A tiempo completo

Description

We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction of products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too. Responsibilities: Deliver a top tier user support experience using Sales Force service cloud software. Interact with our customers/ partners using our case management system, phone, email and/or shared screen sessions. Be the customer’s contact for providing accurate and creative technical solutions to user reported problems. Update and document the details of the issues, the steps taken to solve it, follow up conversations, escalations, and resolution in our case management system. Create and add to knowledgebase articles in our knowledgebase. Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that may span multiple products and features inclusive of ability to isolate, replicate, and create workarounds to achieve high levels of customer satisfaction. Report defects to Engineering after lab replications, meeting the Escalation standards. Work collaboratively within the Support organization in driving Support process improvements and initiatives. Participate in the on-call roster as necessary, to provide support coverage outside of standard business hours and be available after-hours, for emergencies. Manage customer escalations and drive issues to completion while keeping involved parties in the loop. Work with other organizations to convey customer concerns and requirements. Qualifications: Bachelor’s degree in computer science, Computer Technology, related technical discipline, or equal professional technical experience. Advanced or Fluent in English (verbal and written) Minimum 2 Years of Technical support experience in either networking or cloud Solid knowledge in TCP/IP, OSI networking model. Familiarity across various networking technologies such as: Ethernet, TCP/IP, Netflow, Packet Inspection, Security (Authentication protocols, Inline concepts, SSL/TLS, Encryption/Decryption) and experience with Traffic generators
such as Spirent and IXIA for Lab testing. Excellent problem solving and multitasking skills with ability to organize and prioritize responsibilities effectively to meet deadlines. Preferred experience with Private/Public cloud platforms (VMware, AWS, Azure . Preferred certifications - Associate/professional level Industry certs in Networking/Security/Cloud technologies. Excellent problem solving and multitasking skills with ability to organize and prioritize. Fun to work with – for our customers and your team.

We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our , will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our and third-party job websites (. LinkedIn, Indeed, Glassdoor, Naukri, .

  • Sr. Support Engineer | VMware Automation

    hace 4 semanas

    Mexico City Dell Mexico, S.A. de C.V (1409) A tiempo completo

    Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - Hybrid Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact...

  • Sr. Support Engineer | VMware Automation

    hace 4 semanas

    MEXICO CITY Dell A tiempo completo

    Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - HybridLab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all...

  • Sr. Support Engineer | VMware Automation

    hace 4 días

    MEXICO CITY Dell A tiempo completo

    Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - HybridLab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all...

  • Sr. Support Engineer | VMware Automation

    hace 1 hora

    MEXICO CITY Dell A tiempo completo

    Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - HybridLab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all...

  • Sr. DevOps Engineer

    hace 4 semanas

    Mexico City First Advantage A tiempo completo

    Job Info Why First Advantage The ideal candidate for the Sr. DevOps Engineer role will be responsible for working within an agile team framework to both implement and support cloud-native applications built for the Azure cloud. This person must have experience in the following areas: · Strong experience working with serverless technologies in public...

  • Sr. DevOps Engineer

    hace 2 semanas

    Mexico City First Advantage A tiempo completo

    Job Info Why First Advantage The ideal candidate for the Sr. DevOps Engineer role will be responsible for working within an agile team framework to both implement and support cloud-native applications built for the Azure cloud. This person must have experience in the following areas: · Strong experience working with serverless technologies in public...

  • Sr. Technical Support Engineer

    hace 2 meses

    Mexico City Alia Integrando Talento A tiempo completo

    DescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...

  • Sr. Technical Support Engineer

    hace 2 semanas

    Mexico City Alia Integrando Talento A tiempo completo

    DescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...

  • Support Engineer, Audible

    hace 1 mes

    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...

  • Support Engineer

    hace 1 mes

    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Manager, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our...

  • Support Engineer, Audible

    hace 2 semanas

    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...

  • Data Engineer Sr. Remoto

    hace 1 mes

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Data Engineer Sr.Requisitos:Data Engineer Sr.  RemotoComo Data Engineer Sr.   participarás de manera remota en el análisis de datos, el despliegue de nuevas fuentes de reclamaciones y la...

  • Data Engineer Sr. Remoto

    hace 2 semanas

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Data Engineer Sr.Requisitos:Data Engineer Sr.  RemotoComo Data Engineer Sr.   participarás de manera remota en el análisis de datos, el despliegue de nuevas fuentes de reclamaciones y la...

  • Technical Support Engineer

    hace 4 semanas

    Mexico City TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...

  • Technical Support Engineer

    hace 2 semanas

    Mexico City TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...

  • Technical Support Engineer

    hace 3 semanas

    Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...

  • Sr. Platform Engineer

    hace 2 meses

    Mexico City Alia Integrando Talento A tiempo completo

    Empresa Global de Logística busca Sr. Platorm EngineerObjetivo de la posición: Ser el responsable de entregar y operar la infraestructura de sw, las herramientas y los servicios que respaldan los entornos de desarrollo y producción del cliente. Actividades principales: Administración, optimización, resolución de problema técnicos, soporte, migración...

  • Sr. Platform Engineer

    hace 2 semanas

    Mexico City Alia Integrando Talento A tiempo completo

    Empresa Global de Logística busca Sr. Platorm EngineerObjetivo de la posición: Ser el responsable de entregar y operar la infraestructura de sw, las herramientas y los servicios que respaldan los entornos de desarrollo y producción del cliente. Actividades principales: Administración, optimización, resolución de problema técnicos, soporte, migración...

  • Technical Support Engineer 1

    hace 2 semanas

    Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico

  • Technical Support Engineer 1

    hace 2 meses

    Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico