Senior SAP CRM IT Analyst

hace 2 semanas

Guadalajara, México NTT DATA Services A tiempo completo

Req ID: 285759 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior SAP CRM IT Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

We are seeking a Senior SAP CRM IT Analyst to work with the “Customer Relationship Management stream” of the SAP Platform Services team. In this role reporting directly to the SAP Operations and Delivery Manager, you will be a critical part of a team providing support for the CRM module in the SAP environment.  You will work directly with our business users and business SMEs on tickets that may involve functional configuration, functional and light technical analysis – solution development – testing – validation – documentation, troubleshooting, data validation and correction and/or end user training. You will also be responsible for timely resolution of end-user tickets to meet Service Levels and KPIs, standard monitoring activities, working with users to gain clarification on issues and understand requirements, coordination of user acceptance testing, documentation and ownership of the tasks required to move changes into production.

 

What’s in it For You:

  • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
  • The ability to make an impact and shape your career with a company that is passionate about growth.
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

 

What You Will Do:

  • Work as a senior member of the SAP CRM value stream team to efficiently develop and execute plans to deliver results.
  • Under general direction, has duty of coordinating, directing, and checking the work of other members within the SAP CRM team.
  • Work closely with business users to identify and document functional and technical requirements.
  • Develop complex requirements for process or system solutions within the business domain, based on given business requirements.
  • Maintain expert product knowledge and use an analytical approach to find best practice solutions and opportunities for improvement.
  • Perform root cause analysis for major issues.
  • Provide analysis and hands-on support for system upgrades and technical improvements, coordinating with the development and technical teams.
  • Collaborate with the business, other functional and technical teams (e.g., ABAP, SAP Security, SAP Basis, SAP DB support, etc.) to deliver business requests, resolve issues, perform the root cause analysis (RCA), tune and improve the system performance, etc.
  • Utilize your functional and technical (ABAP) skills to debug and independently analyze to provide optimal SAP solutions.
  • Guide, coach, and mentor the junior and mid-level team members to train them on SAP CRM related functional and technical solutions of varying complexity.

 

Minimum Qualifications:

  • Bachelor’s Degree in IT/related discipline and/or equivalent SAP certifications.
  • 7 to 12 years of support, configuration, and testing experience in SAP modules that support the CRM value stream with the core competencies listed below:
    • SAP CRM Competencies Required (SAP CRM, WebUI/Portal, Middleware/IDOCs):
      • Service Process: Agreement management, Contract process, Change Process management, Order creation, Debit/Credit memo process, Master data management, Business Partner, I Base/Equipment’s, Middleware monitoring, Interfaces exposure, Communication methods – API/IDoc flow, Workflow’s, Actions/Event management.
      • Sales Process: Sales Contracts, Sales Orders, Free of Charge process, Individual Dropship Orders.
    • Working knowledge of other SAP modules integrated with SAP CRM core competencies required – Order to Cash, Master Data Governance, Business Intelligence (Reporting, Data Visualization, and Performance Analytics).
  • Experience of working with SAP Security process (and the use of FFID) and find, test, and implement SAP OSS request/notes for given incidents and issues resolution.
  • Experience of working with various middleware technologies and solutions, within and outside of SAP.
  • Experience of working with creating, modifying, scheduling, and monitoring SAP CRM related jobs and job plans in a global environment using jobs scheduling tools and applications.
  • Experience with a minimum of 4 full SAP implementations in the CRM space, preferably at least 1 with S/4HANA.
  • Experience of independently debugging ABAP codes to find solutions.
  • Working knowledge of ITIL Incident, Problem, and Change Management methodologies.
  • Experience working on multiple projects and meeting project goals on time.
  • Strong written and verbal communication skills.
  • Ability to maintain critical thinking while balancing multiple tasks.
  • Ability to work well within a team, focusing on building relationships with all project stakeholders.
  • Proven ability to learn new skills, technologies, and passion for conveying knowledge.
  • Understand business needs, build strategic partnerships, and document and implement software solutions.
  • Experience with pricing, IDOCs, and Integrations.

 

Preferred Qualifications:

  • Experience directly within a large ERP systems footprint in a global, multinational environment in the “Chemical Manufacturing / Process” industry.
  • Experience managing relationships with 3rd party vendors and teams.
  • Able to successfully manage core responsibilities independently or with limited oversight.
  • S/4 HANA certification.
  • Ability to maintain critical thinking while balancing multiple tasks.
  • Ability to work well within a team, focusing on building relationships with all project stakeholders.

 

#LI-LATAM  #LaunchJobs

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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