Senior SAP CRM IT Analyst

hace 6 meses

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: 285759

We are currently seeking a Senior SAP CRM IT Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

We are seeking a Senior SAP CRM IT Analyst to work with the "Customer Relationship Management stream" of the SAP Platform Services team. In this role reporting directly to the SAP Operations and Delivery Manager, you will be a critical part of a team providing support for the CRM module in the SAP environment. You will work directly with our business users and business SMEs on tickets that may involve functional configuration, functional and light technical analysis - solution development - testing - validation - documentation, troubleshooting, data validation and correction and/or end user training. You will also be responsible for timely resolution of end-user tickets to meet Service Levels and KPIs, standard monitoring activities, working with users to gain clarification on issues and understand requirements, coordination of user acceptance testing, documentation and ownership of the tasks required to move changes into production.

**What's in it For You**:

- The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
- The ability to make an impact and shape your career with a company that is passionate about growth.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

**What You Will Do**:

- Work as a senior member of the SAP CRM value stream team to efficiently develop and execute plans to deliver results.
- Under general direction, has duty of coordinating, directing, and checking the work of other members within the SAP CRM team.
- Work closely with business users to identify and document functional and technical requirements.
- Develop complex requirements for process or system solutions within the business domain, based on given business requirements.
- Maintain expert product knowledge and use an analytical approach to find best practice solutions and opportunities for improvement.
- Perform root cause analysis for major issues.
- Provide analysis and hands-on support for system upgrades and technical improvements, coordinating with the development and technical teams.
- Collaborate with the business, other functional and technical teams (e.g., ABAP, SAP Security, SAP Basis, SAP DB support, etc.) to deliver business requests, resolve issues, perform the root cause analysis (RCA), tune and improve the system performance, etc.
- Utilize your functional and technical (ABAP) skills to debug and independently analyze to provide optimal SAP solutions.
- Guide, coach, and mentor the junior and mid-level team members to train them on SAP CRM related functional and technical solutions of varying complexity.

**Minimum Qualifications**:

- Bachelor's Degree in IT/related discipline and/or equivalent SAP certifications.
- ** 7 to 12 **yearsof support, configuration, and testing experience in SAP modules that support the CRM value stream with the core competencies listed below:

- ** SAP CRM Competencies Required (**SAP CRM, WebUI/Portal, Middleware/IDOCs)**:

- Service Process: Agreement management, Contract process, Change Process management, Order creation, Debit/Credit memo process, Master data management, Business Partner, I Base/Equipment's, Middleware monitoring, Interfaces exposure, Communication methods - API/IDoc flow, Workflow's, Actions/Event management.
- Sales Process: Sales Contracts, Sales Orders, Free of Charge process, Individual Dropship Orders.
- ** Working knowledge of other SAP modules integrated with SAP CRM core competencies required** - Order to Cash, Master Data Governance, Business Intelligence (Reporting, Data Visualization, and Performance Analytics).
- Experience of working with SAP Security process (and the use of FFID) and find, test, and implement SAP OSS request/notes for given incidents and issues resolution.
- Experience of working with various middleware technologies and solutions, within and outside of SAP.
- Experience with a minimum of 4 full SAP implementations in the CRM space, preferably at least 1 with S/4HANA.
- Experience of independently debugging ABAP codes to find solutions.
- Working knowledge of ITIL Incident, Problem, and Change Management methodologies.
- Experience working on multiple projects and meeting project goals on time.
- Strong written and verbal communication skills.
- Ability to maintain critical thinking while balancing multiple tasks.
- Ability to work well within a team, focusing on building relationships with all project stakeholders.
- Proven ability to learn new skills, technologies, and passion for conveying knowledge.
- Understand business needs, build strategic partnerships, and document and implement software solutions.
- Experience with pricing, IDOCs, and Integrations.

**Preferred Qualifications**:

- Experience dire

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