Aftersales Manager

hace 1 mes

Mexico City ALTEN MÉXICO A tiempo completo

Welcome to ALTEN Mexico, a well-established engineering company specializing in providing innovative solutions for engineering, technology, and product development projects. With a dedicated team of more than 350 professionals, we serve various industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. At ALTEN Mexico, we offer comprehensive services ranging from project design development to test/validation, programming, implementation, and manufacturing. As a subsidiary of the ALTEN Group, a global leader in engineering and technology consulting, we strive to deliver excellence in all our endeavors.

We are currently seeking a highly motivated and experienced Aftersales Manager to join our team. As an Aftersales Manager, you will be responsible for managing all aspects of the aftersales process, including customer support, parts distribution, service operations, and warranty management. You will collaborate with cross-functional teams to ensure customer satisfaction, optimize the aftersales process, and drive continuous improvement in service quality.

If you are a dynamic and customer-oriented professional with a strong background in aftersales management, this is an excellent opportunity to join ALTEN Mexico and contribute to the success of our aftersales operations.

Requirements

To be considered for the position of Aftersales Manager, you should meet the following requirements:

  • Bachelor's degree in Business Administration, Engineering, or a related field
  • Proven experience in aftersales management, preferably in the automotive industry
  • Strong knowledge of aftersales processes, including customer support, parts distribution, service operations, and warranty management
  • Excellent leadership and team management skills
  • Strong analytical and problem-solving abilities
  • Effective communication and negotiation skills
  • Ability to collaborate with cross-functional teams and stakeholders
  • Experience in implementing and optimizing aftersales processes and systems
  • Familiarity with industry standards and regulations related to aftersales operations
  • Fluency in English

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