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Production Support Engineer
hace 2 semanas
What You'll Do
Ownership of escalations from the in-country CXCL guild: debugging and identifying problems, resolving when possible, and escalating to appropriate teams when necessary. Tracking and reporting on pending issues, and regular updates on open items Continuous improvement of our monitoring dashboards and alerts In collaboration with the CX team, identify patterns in customer and product issues and propose improvements In collaboration with the Production Support Engineers globally, share product learning, and knowledge, and exchange ideas Continuous improvements of our documentation library to allow faster onboarding of new team members and more efficient response times
What You'll Need
3+ years of experience working in a technology environment with experience in a microservices architecture 3+ years of experience in incident response or a similar role Knowledge of various monitoring platforms such as AWS CloudWatch, SumoLogic, APM monitoring (NewRelic, Instana), mobile (Crashlytics data), BI (Looker, Snowflake) Sufficient knowledge of relational databases to be able to construct basic queries Excellent debugging and documentation skills Candidates with SRE background welcome-
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