Jr. IT Engineer

hace 7 meses

Mexico City BetterCloud A tiempo completo
at BetterCloud

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health, and Cloud Factory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event, and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations. 

This role is based out of our new and exciting Mexico City Office. Mexico City is our first office outside of the US, and you’ll be one of the first employees there, helping us build the office from scratch and shape an amazing culture. We’re headquartered in New York City, with a large presence in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.

As a BetterCloud IT Enginee r you will provide world-class support to our fast-growing team. We are cloud-only and use “Best of Breed” SaaS applications. Our IT team works strategically with all areas of the business, and continually looks to embed deeper with other departments to help them achieve greatness. If you are eager to learn and want to accomplish challenging goals, we are excited to have you join us

About You

An IT practitioner with a minimum of 1 year experience providing support in a corporate environment across various operating systems, SaaS applications, mobile platforms, office networking, and audio-visual and conference room equipment. A team player with a positive attitude who has a drive to connect with people, can decipher their problems, and eagerly finds solutions for them to boost efficiency and earn trust. A detail-oriented problem solver who is methodical about troubleshooting and documentation. Someone who is always asking “How can we do this better? How can we improve?” and does not lean on the status-quo. You love to learn and to take others on the journey with you.

Bonus Points:

Important note: You do not need to have experience in all of these areas, but any experience you do have is beneficial. Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit. Don’t stop yourself from applying just because you don’t check off every box. Automation: You hate doing repetitive tasks. We hate doing repetitive tasks. You’ve used robotic process automation (RPA), integration platforms as a service (iPaaS), Zapier, BetterCloud , or any other workflow platform to eliminate manual tasks. Identity management: You’ve administered identity providers (IdP) like Okta, Google Workspace, or Azure AD and have an understanding of SSO, SAML, and SCIM provisioning. You have experience with MDM solutions (Jamf, Intune, Airwatch, etc). Our tech stack consists of: BetterCloud, Google Workspace, Okta, Office 365, Jamf & Intune MDM, Jira, Slack, Zoom, Google Meet, Zendesk, Zscaler, Tenable, LastPass, AWS, GCP, ...and more

What You’ll Do 

Provide IT support during the technical transition with kindness, empathy, and understanding. Assist with the IT needs of our employees in India and Ukraine that joined BetterCloud as part of the acquisition. Support Security with IT-related work needed to enhance the security policies and compliance as a result of the acquisition in order to maintain security certifications.  Onboard new employees as a result of the acquisition, provision their software and hardware, and ensure they have the tech they need by Day 1. Research shows that organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70% (, 2015). Help identify and automate manual processes to improve speed, consistency, security, accuracy, and to free up time for the things humans are good at. BetterCloud IT operates with an “automation first” mindset. Keep office infrastructure like video conferencing equipment, phones, printers, and network gear running smoothly for a great employee experience. Contribute to help desk documentation so that we have standardized processes and users are empowered to help themselves. Help maintain inventory of BetterCloud-owned technology. Occasionally work evenings and weekends in order to perform maintenance or make changes off-hours.

Note: This is a fixed-term role with an end date of January 31st, 2025, to help with the increase in IT work resulting from .

Goals

In your first week, you will have…

completed our 4-day universal onboarding program, BetterBeginnings  met with your manager 1:1 met your team gained access to the tools and resources necessary to be successful in your new role 

In your first 30 days, you will have…

completed your department’s functional onboarding program  met and collaborated with your team  identified projects and tasks that you’ll dive into moving forward 

In your first 60 days, you will have…

completed support tickets on your own learned how to onboard and offboard a new employee per our processes learned how to purchase and recover laptops for/from employees

What We Offer Hybrid work model with up to 2 days per week working from home* Generous PTO policy plus paid mental health days Seguro de Gastos Médicos Mayores, Seguro de Asistencia Médica, Vision Insurance, Dental Insurance, Life Insurance and dedicated mental health resources Financial wellness support and one-time WFH stipend Plus more… Think events, killer swag, and a strong BetterCloud Community

  • Storage Engineer

    hace 4 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Storage Engineer.Requisitos:Storage Engineer AZKA IT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de...

  • Full stack Engineer

    hace 4 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as a Full-stack engineer.Business:Financial technology platform designed specifically for nonprofit organizations. It offers a comprehensive suite of financial management tools, including banking, expense...

  • Back End Engineer

    hace 3 semanas

    Mexico City Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as a Back End Engineer.Requirements:Requirements :Looking for three Senior Back-end Engineer with at least 4 years of experience in web development.English Upper Intermediate. Skills :Node.js Scaling APIsAWS...

  • DevOps Jr

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as DevOps JrRequirements:Skill:Knowledge in GCPKnowledge of AWSLinux command handlingNotions CloudResponsibilities:Analysis and design of integral solutions for the automation of the construction and...

  • SRE Engineer

    hace 6 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Site Reliability EngineerRequirements:The Site Reliability Engineer (SRE) plays a crucial role in the design, implementation and maintenance of highly available, scalable and reliable systems.  Technical...

  • Test Engineer Performance

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.Buscamos tu talento como Test engineer (Manual, Atumatizador y Performance)Requirements:Desarrollador Intermedio con experiencia en:Ingles conversacionalHabilidades de prueba de scripts de Shell2 años de experienciaExperiencia en...

  • Jr Cyber Threat Detection Engineer

    hace 6 meses

    Mexico City Thomson Reuters A tiempo completo

    Jr Cyber Threat Detection Engineer Thomson Reuters is looking to add a Jr Threat Detection Engineer to our Cyber defense team. Working with Threat Intelligence and Incident Response teams to develop and deploy security measures across the estate while advancing our threat detection program. About the role: As a Jr Cyber Threat Detection Engineer ...

  • Data Engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Data Engineer / ETL DeveloperRequisitos:Ingles conversacionalEstudios Superiores concluidosETL -DataStageConsulta SQLGitlabConocimientos de TableauControl-M -...

  • Azure Data Engineer

    hace 2 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Azure Data Engineer Requisitos:Titulado en Ingeniería o Licenciatura en Sistemas, Informática o afín.Inglés conversacional +4 años de experiencia como Data...

  • Python Engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Python Engineer.Será capaz de:Diseñar y crear API y servicios sólidos y altamente funcionales que constituyan la columna vertebral de la funcionalidad de nuestros productos.   Mantener los...

  • Android Engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Android EngineerRequisitos:Ingles avanzado Estudios superiores concluidosDiseñar y construir aplicaciones avanzadas para la plataforma AndroidExperiencia practica profesional de 3 años con...

  • IT Support Engineer

    hace 6 meses

    Mexico City TikTok A tiempo completo

    Team Introduction :AMS Desk Services provides IT service for TikTok users, resolves hardware/software-related issues, supports conference rooms, and fulfills IT-related requests. We are seeking an IT Support Engineer to help us grow our IT environment. IT Support is the first contact for the end user. This team focuses on resolving incidents and finding...

  • Full-stack Engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an Exceptional Full-stack Engineer.Requirements:Looking for a solid senior JS full-stack (6+ yrs of exp) for an ongoing basis.Requirements (must-haves in bold):BE: Typescript (5 years), Next.js (3 years),...

  • Data Engineer Sr. Remoto

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Data Engineer Sr.Requisitos:Data Engineer Sr.  RemotoComo Data Engineer Sr.   participarás de manera remota en el análisis de datos, el despliegue de nuevas fuentes de reclamaciones y la...

  • Data Engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Data Engineer (100% remoto). Requisitos:3+ años de experiencia en el sector, incluyendo 1+ año trabajando con Google Cloud Platform.Experiencia probada desarrollando e implementando pipelines...

  • Junior IT Systems Engineer

    hace 7 meses

    Mexico City KAL A tiempo completo

    Job Summary As a Junior IT Systems Engineer based in our Mexico City office, you will report directly to Global IT Systems Manager and will share responsibility for the day-to-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices. There is a rota in place,...

  • iOS Engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como iOS EngineerRequisitos:Fuerte conocimiento y experiencia práctica en el desarrollo de aplicaciones móviles iOS nativo utilizando Swift 3.0 y Objective CConocimiento práctico de Xcode IDE y...

  • Data Engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Data EngineerObjetivo: Trabajar en soluciones de ingeniería de datos para aprovechar las mejores prácticas y herramientas/ tecnologías líderes en la industria para perfilar datos,...

  • Full Stack TypeScript/Node.js Engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as a Full Stack TypeScript/Node.js engineer with business intelligence and B2B SaaS expertise.Requirements:5 YOE with TypeScript5 YOE with Node.js and business intelligence.1 YOE with React.jsB2B SaaS...

  • Hardware-in-loop Validation engineer

    hace 7 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Hardware-in-loop Validation engineerRequisitos:HIL Validation Engineer Como HIL Validation Engineer  trabajarás junto a una importante empresa multinacional de soluciones comerciales de...