IT Support Engineer

hace 4 días

Mexico City TikTok A tiempo completo

Team Introduction

:AMS Desk Services provides IT service for TikTok users, resolves hardware/software-related issues, supports conference rooms, and fulfills IT-related requests. We are seeking an IT Support Engineer to help us grow our IT environment. IT Support is the first contact for the end user. This team focuses on resolving incidents and finding underlying problems and developing long-term solutions. Typical responsibilities will include:- Provide top-notch IT support to our offices as well as our worldwide remote office workers. - Interface daily with other technical staff, work on assignments, and deliver services to end-users- Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops and systems that affect end-user productivity.- Performing basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.- Mobile device setup, installation, and/or post-installation support Additional responsibilities include:- Championing the use of self-service IT resources, such as self-service support tools and knowledge base.- Manage event support, set up AV and live stream equipment.- Create technical documents.- Occasional weekend work.- Occasional travel is required.

Minimum Qualifications:- College Degree in Computer Science, Systems Science, and Computer Engineering or a minimum of 3 years working in the IT field.- Excellent customer service, organizational, prioritization, multitasking, and communication skills.- Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS. - Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.- Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms.- Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas.- Ability to follow written and verbal instructions, willingness to learn new procedures and tasks Preferred Qualifications:- Hardware/software/network training and/or certification in systems (such as Comptia A+/Network+, MCSA, Apple certification, .- Basic scripting/automation capability (Shell, Python, Perl PHP, C+++, Java)- VIP/White Glove support experience.- Familiarity with standard ticketing tools.- Strong attention to detail and a high degree of self-motivation and task management skills.

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