Customer service specialist

hace 3 semanas

Mexicali, México Safran Electronics & Defense A tiempo completo

Job Description

Summary of Job purpose:
Support customer service activities and Sales and Support Account Administrators in their dai ly
activities. General clerical functions against customer requirements in accordance with contract
obligations, terms and conditions. Ensure timely and effective customer communications internally
and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations.
Develop and maintain relationships that foster additional growth opportunities.
The Sales and Support Administration oversees the life-cycle of an order from purchase order
placement to order closure in the applicable system. This position creates quotes and sales orders,
accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module.
Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and taking
appropriate action is also performed. Regular communication with internal customers is necessary.
Actions directly impact sales, profit and on-time delivery performance.
Safety Requirements:
Fulfill all Health, Safety and Environmental requirements and act in a safe and environmentally
responsible manner at all times. This includes, following all HSE policies and procedures, acting on
unsafe conditions and aiding Leadership in the attainment of HSE initiatives and continuous
improvement efforts.

Complementary Description

Essential duties and responsibilities:
 Functions as clerical support point of contact for assigned customer related inquiries and
represents the voice of the customer within the facility.
 Processes quotes and orders into the ERP system and/or other support databases.
 Performs contract review of all quotes and orders per negotiated requirements including
importing and exporting regulations.
 Accountable for ensuring demand alignment and accuracy of data.
 Interface with SAFRAN Sales Support Administrators to mitigate exceptions to meeting
customer requirements.
Job profile Effective date:
11/25/19
Approved by:
E. Carrillo
Rev:
-
 Provides continuous feedback to the internal customer (Sales & Support Account
Administrators) on quote and order status (backlog reports, portal updates, reschedule
notices, written and verbal communication).
 Supports the internal activities of all departments involved in achieving customer
commitments.
 Assesses current practices for continuous process improvements.

Job Requirements

Leadership skills/Management skills/Personal skills
 Analysis
 Demonstrates the ability to provide a general analysis of a problem or situation.
 Cooperation
 Recognizesthat individual goals contribute toward accomplishing team outcomes.
 Coordinating
 Demonstrates the ability to circulate information through the proper channels.
 Customer Service Orientation
 Generally applies fundamental service techniques and adheres to proper customer
procedures when interacting with customers.
 Dependability
 Demonstrates the ability to follow through with work assignments and support
management's policies and procedures.
 Detail Orientation
 Is able to provide the status of work assignments at any time and can quickly produce any
documentation or information that is needed.
 Integrity
 Holds personal performance to a high standard, particularly when they work is going to be
publicly recognized.
 Listening
 Exhibits good listening skills and identifies verbal and non-verbal situations fairly well.

Specificity of the job

Availability to travel

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