Customer Care Agent

hace 5 días


Mexico City Urbvan A tiempo completo
Descripción del empleo

¿Qué harás? 

-Atender a los usuarios a través de los diferentes canales de comunicación (llamadas, chat, Mailing, Redes sociales).
-Ofrecer soluciones inmediatas a los usuarios.
-Detectar y reportar principales problemáticas que afecten al usuario.
-Conocimiento de Office, conocimiento de Zendesk y/o Intercom o CRM (herramientas de atención al cliente).
-Enfoque al cliente.


Requisitos

Lo que buscamos:

-Experiencia: Mínima de 6 meses  como Customer Care, Atención al cliente, Customer Happines, Customer experience, Agente telefónico, etc. 
-Manejo de estrés y frustración.
-Actitud positiva y resolución de problemas. 
-Construcción de relaciones.
-Habilidad de comunicación asertiva.
-Buena ortografía. 
-Conocimiento de Office, conocimiento de Zendesk y/o Intercom o CRM (herramientas de atención al cliente).
-Disponibilidad para laborar matutino  de 6am a 2pm 
-Descanso de 1 día entre semana.

 



Información adicional

Ofrecemos

  • Trabajo híbrido 
  • Acceso a un servicio de mental health
  • Seguro de Gastos Médicos Mayores
  • Seguro de Vida 
  • 15 días de vacaciones 

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