Candidate Care Agent

hace 3 meses


Mexico City Cielo A tiempo completo
Job Description

Location: Mexico City, MX

Language Requirement: English

Specific need/s: Customer Service

Work arrangement: Remote

Shift schedule: Regular CST

The Candidate Care Agent delivers customer service more like Cielo and less like everyone else. The Candidate Care Agent enhances our clients’ candidate interactions with a team dedicated to immediate availability, single call resolution, and unprecedented responsiveness.

Duties and Responsibilities:

 

·       Provide “We Become You” seamless customer support to candidates via phone, live chat, voicemail, and email.

·       Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements.

.       Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System, proprietary systems, etc).

·       Adapt communication style to different demographics.

·       Promote service excellence through courteous, patient, and gracious interaction.

·       Drive impression to resolution with internal sense of urgency, control of conversation, and active listening.

·       Leverage resources to provide thorough and accurate information to candidate.

·       Use judgment to escalate to proper party when needed.

·       Follow through on unresolved candidate inquiries to close the loop.

·       Develop in-depth knowledge and functional command of multiple applicant tracking systems.

·       Utilize critical and innovative thinking to troubleshoot issues and offer resolutions

·       Work to elevate the level of efficiency and service through collaboration, examining current processes to determine room for improvement, and suggesting best practices.

·       Perform monthly sweeps and an annual audit of assigned tabs on shared resource.

·       Other duties as assigned.


Qualifications

Education:

·       High School diploma or equivalent required. Associate’s degree preferred.

Experience:

·       Minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills. 

Exposure:

.       Proficiency with the Microsoft Office suite, including Outlook and Excel.

.       Typing skills with a minimum of 40 WPM.

 

 

 

 



Additional Information

All your information will be kept confidential according to EEO guidelines.


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