IT Manager

hace 3 semanas

Guadalajara, México Baxter A tiempo completo

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your role at Baxter

This is where my expertise drives business innovation

As the Manager of IT Service Management, you will own the planning, directing, and executing strategies for a team. This pivotal role involves providing direct management to a team of professionals, encompassing mentoring, performance management, and staffing. Your contributions will be integral in ensuring the seamless operation of the company's critical applications and systems.

What you'll be doing

Lead a team in developing, implementing, and maintaining robust service management processes aligned with ITIL standard methodologies. Specifically for Change/Release management, request management, asset management and CMDB

Will own Change, Release, Service Request process globally.

Will collaborate with service providers and infrastructure towers to ensure good operation of Service Management capabilities.

Ensure strict adherence to change management policies, procedures, and standards across all IT teams and regions.

Will be responsible for backend monitoring, L1 routine tasks, and monitoring tool upkeep across all infrastructure towers.

Lead the performance of all Infrastructure services, including SLA performance across IT Service Management processes.

Own the asset, CMDB, and change management processes and data accuracy.

Direct a team that facilitates Change Advisory Board (CAB) meetings, ensuring effective communication and decision-making regarding changes.

Develop and maintain comprehensive change/release reporting mechanisms to track and analyze the impact of changes on IT services and systems.

Lead Asset Management initiatives, including the tracking, maintenance, and optimization of IT assets throughout their lifecycle.

Take ownership of the Configuration Management Database (CMDB), ensuring accurate and up-to-date information regarding IT assets, configurations, and relationships.

Collaborate with cross-functional teams to establish and implement IT service management policies, procedures, and standard methodologies.

Lead any work completed by outside vendors.

Identify areas for improvement within IT service management processes and implement strategies to enhance efficiency, reliability, and compliance.

Function as a liaison between IT teams, customers, and vendors to facilitate efficient communication and resolution of service management issues.

Establish and provide effective and timely reporting of key metric data related to Service Management

Provide leadership and mentorship to IT service management staff, encouraging a culture of teamwork, accountability, and continuous improvement.

Leads direct reports, conducts reviews, and sets specific goals and objectives based on overall competencies.

Keep abreast of industry trends, technologies, and best practices in IT service management, incorporating relevant advancements into organizational strategies and processes.

What you'll bring

Bachelor's degree in computer science or equivalent experience.

10+ years of IT infrastructure management experience.

Experience leading IT personnel and external service providers.

Able to effectively connect with upper management.

Knowledgeable of hardware and software solutions

Experience working with Service Management solutions in manufacturing environments.

Must be a collaborator, possess outstanding customer service skills and be self-motivated.

Able to initiate and develop creative solutions that are efficient and supportable.

Demonstrate leadership competencies such as: effective planning, motivating, and developing staff and building effective teams.

Critical thinking and the ability to align IT initiatives with business goals.

Up to date with the latest trends and advancements in Service Management

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