![Zendesk](https://media.trabajo.org/img/noimg.jpg)
Senior Business Systems Analyst, EXS
hace 4 semanas
Who we’re looking for
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home.
We are looking for a person who thrives in a multi-project, multifaceted and lively environment to help lead an outstanding and exciting opportunity. Zendesk’s Employee Experience Applications team is driving to define how we use technology in our digital workplace. To help us achieve our goals, you should be a successful and experienced business systems analyst with a proven background in change management and managing leading SaaS applications.
What you’ll be doing
Provide administration oversight for day-to-day activities in various SaaS tools as assigned.
Partner with the Employee Experience Applications Leadership team, IT Support Teams and business users to support, grow and mature the operational effectiveness of our project management tools and adjoining technologies in the collaboration ecosystem.
Conduct analysis on applications managed by the Employee Experience Applications team, identify areas for improvements, consolidations, or standardizations and present to leadership
Complete software selection assessment and application score cards as needed
Build out governance framework for applications and collaboration at Zendesk
Assist in change management efforts related to sunsetting or migrating applications
Create framework for application renewals - standardized audits and reporting
What you bring to the role
4+ years of Business Systems Analysis roles (plus if detailed Project Management and Change Management experience)
2+ years of consulting experience
Skills to work independently and in a large project team setting
Critical thinker and problem-solving skills
Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement
Self-motivated with the ability to not only work in a group/individual setting, but able to drive action and independently with little to no direction
Passionate about process optimization and system implementations
#LI-WO1
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
-
Senior Business Systems Analyst, EXS
hace 4 semanas
Mexico City Zendesk A tiempo completoBy clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.Job Description Who weâre looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations....
-
Senior Business Analyst
hace 4 semanas
Mexico City GFT Technologies SE A tiempo completoWhat are we are looking for? Senior Business Analyst for Accounting functional area Responsabilities : • Gather and analyze business requirements related to Accounts Receivable. • Assess current AR processes and propose improvements. • Act as a liaison between business stakeholders and technical teams,...
-
Business Analyst Senior C12
hace 3 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming...
-
Senior Business Analyst
hace 4 semanas
Mexico City Epam A tiempo completoDescription DESCRIPTION Attention experienced analysts! We're looking for a Senior Business Analyst to join our IT company's growth-focused and dynamic team. This role is perfect for someone who excels at liaising with front-line Finance teams, collaborating with BI analysts, and driving project plans. You will be deeply involved in...
-
SuccessFactors Business Analyst
hace 2 meses
Mexico City Royal Caribbean Group A tiempo completoPosition Summary As a SuccessFactors Business Analyst, you will be responsible for the implementation, maintenance, and optimization of our SuccessFactors platform. You will work closely with cross-functional teams to understand business requirements, configure solutions, and ensure seamless integration with existing systems. Your expertise in...
-
Enterprise Systems Analyst, Senior Advisor
hace 4 días
Mexico City Zebra A tiempo completoRemote Work: Yes Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Business System Analyst
hace 5 días
Mexico City Nuvit Service A tiempo completoBusiness Systems AnalystDescription Remediation Resource (Business Systems Analyst) to support the Chief Data Office (CDO) in:• Analyze business objectives, processes, and resources, and suggest ways by which re-design or improvements can made to achieve objectives• Conduct analysis of business processes and functional requirements; Oversee preparation...
-
Privacy Business Analyst
hace 4 semanas
Mexico City Novo Nordisk AS A tiempo completoPosition for Novo Nordisk GBS Mexico Are you experienced in managing privacy systems and initiatives? Do you have a strong understanding of IT policies and solutions? We are looking for a Privacy Business Analyst to join our team in the Finance and Operations department at Novo Nordisk. If you are ready to make a difference in privacy matters and...
-
Business Systems Analyst
hace 4 semanas
Mexico City Thomson Reuters A tiempo completoAbout the Role As a Business System Analyst , you will: Play a pivotal role in enabling clients to adapt and thrive by helping them move through their new software journey. Participate in the entire development lifecycle from design, development, and testing of tax and accounting product data conversion applications. Use in-house development...
-
Senior Business Analyst
hace 4 semanas
Mexico City Netcracker Technology A tiempo completoSENIOR BUSINESS ANALYSTS If digital transformation , next generation technology and growth opportunities excite you, then apply to join our Netcracker Technology Team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams , earn a competitive salary...
-
Business Analyst
hace 4 semanas
Mexico City EVO Payments Mexico, S. de R.L. de C.V. A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Business Analyst
hace 2 semanas
Mexico City Azka IT Consulting A tiempo completoAZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Business Analyst.Requisitos:Business AnalystComo Business Analyst serás responsable de la gestión de incidencias productivas y desarrollo relacionados con pagos de tarjeta para una importante...
-
Senior Sales Operations Analyst
hace 3 semanas
Mexico City MongoDB A tiempo completoAbout the jobOur Strategy and Planning team, an integral part of our Sales Operations division, is dedicated to accelerating the growth of our Sales organization. We serve as strategic partners to our Senior Sales Leaders, collaborating on various initiatives aimed at optimizing sales processes, driving revenue growth, and uncovering valuable business...
-
Business System Analyst
hace 3 semanas
Mexico Nuvit Service A tiempo completoBusiness Systems Analyst Description Remediation Resource (Business Systems Analyst) to support the Chief Data Office (CDO) in: • Analyze business objectives, processes, and resources, and suggest ways by which re-design or improvements can made to achieve objectives • Conduct analysis of business processes and functional requirements; Oversee...
-
Business Analyst
hace 4 semanas
Mexico City Avaya A tiempo completoABOUT THE OPPORTUNITY The Business Analyst is responsible for analyzing business requirements, identifying business opportunities, and creating effective solutions that meet the needs of the customer. The Business Analyst will work closely with stakeholders to understand their needs and requirements and translate them into clear and actionable...
-
Business Intelligence Analyst
hace 3 semanas
Mexico Nuvit Service A tiempo completoBusiness Intelligence Analyst: III (Senior) Description Work as a strategic partner with CDO team members and others to help facilitate data driven solutions. Through analysis and collaboration with business partners, creates standardized processes for the reporting team performance. Partners closely with the CDO’s development team to create data...
-
Business Analyst
hace 4 semanas
Mexico City Azka IT Consulting A tiempo completoAZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Business AnalystRequisitos:Business AnalystComo Business Analyst trabajarás junto a una importante empresa multinacional de soluciones comerciales de consultoría y de servicios de...
-
Business Analyst, AOP
hace 1 semana
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAnalytics Ops and Programs team in Hyderabad is looking for an innovative, hands-on and customer-obsessed Business Analyst. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once. Ideal candidate must be able to...
-
Senior Analyst
hace 4 semanas
Mexico City MMC Corporate A tiempo completoMarsh McLennnan is seeking candidates!! - Senior Analyst - IT Systems EngineeringMarsh McLennan is seeking an experienced Senior Analyst - IT Systems Engineering to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The successful candidate will be...
-
IT Business Analyst
hace 4 semanas
Mexico City AVEVA A tiempo completoAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...