Enterprise Systems Analyst, Senior Advisor

hace 6 meses

Mexico City Zebra A tiempo completo

Remote Work: Yes


Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.

Zebra is seeking a Senior ServiceNow System Analyst to fortify our ServiceNow develpment team.  The Senior Advisor will manage highly complex business problems to be solved with automated systems.  


Responsibilities:

Essential Duties and Responsibilities:

  • Manages highly complex business problems to be solved with automated systems.
  • Oversees the development of software-as-a-service (SaaS) and enterprise wide applications associated with the collection, retrieval, accessibility and usage of data for internal department planning and activities.
  • Develops mission critical process flows and solutions for business problems.
  • Manages highly complex configuration, setup, and updating of application, including table definitions and access control. 
  • Oversees validity of data entered into established tables, fields and system databases.
  • Manages extension designs and tailored solutions required for aligning packaged applications for business scenarios.
  • Builds and produces complex reports using query and flexible reporting tools to meet the requirements of business management and staff.
  • May manage set up and managing user access and training users on application.
  • Manages implementation of changes in applications development, maintenance and system standards. Provides timely resolution of problems or escalation on behalf of customer.
  • Oversees system upgrades including planning and scheduling, coordination and deploying.
  • Oversees availability and performance of systems and application environments through proactive as well as reactive analysis and maintenance.
  • Leads cross-functional linked teams to address business or systems issues.

Qualifications:

Required Qualifications:

  • Bachelor's Degree required. Advanced Degree preferred
  • 12+ years of experience
  • Candidates with 7+ years of experience will be considered if they have combined experience with ServiceNow administration, development, and/or Product Ownership along with relevant experience in IT operations and/or delivery.
  • Demonstrated ability to interface with all levels of management
  • Demonstrated ability to manage end user issues
  • Subject matter expert with technical applications/solutions
  • Ability to lead teams collaboratively
  • Overseeing highly complex issues and applying advance root cause analysis
  • Subject matter expert on applicable IT systems/applications
  • Ability to design highly complex systems and tools
  • Oversees management and strategy of documentation processes
  • Advanced analytical skills
  • Strategize IT solutions
  • Highly experience in effectively providing direction to manage in a fast-paced, high growth, rapidly changing environment
  • Ability to identify and manage process improvements

Preferred Qualifications:

  • Lead  business partner and stakeholder discussions to determine business objectives and translate these into: (1) detailed requirements/ “stories” for software developers, and/or (2) new or adjusted IT operational processes.
  • Lead solution development through extensive knowledge of ServiceNow technologies, operational process development experience while demonstrating creativity, innovation, and ingenuity.
  • Formulate integration solutions with external applications such as HR-Oracle HCM, Data Analytics-Zebra Data Warehouse, Security-Crowdstrike, Identity-Saviynt, and infrastructure components (AD, SCCM, Absolute, Axonius) while leveraging experience with data structures, workflow designer, 3 rd party connectors/spokes, and custom API development.
  • Champion significant projects and/or initiatives
  • Lead IT software developers through technical decisions that simultaneously accomplish business outcomes, meet Information Security requirements, and compatible with time/resource constraints. 
  • Identify project or initiative milestones and phases to align with timeframes and budget.
  • Perform effective organizational change management practices and conduct user acceptance testing.
  • Conduct complex work, unsupervised and with extensive latitude for independent judgment.
  • Manage software development team delivery to optimize business value by aligning development activity with organizational priorities.  Inspire developers to overcome technical challenges to complex problems.
  • Work collaboratively across multiple functional areas.
  • Possess high aptitude in both written and verbal communication.  Must be able to translate technical topics into effective end user and executive level communications.
  • Minimum 7 years experience in IT operations and/or delivery.
  • Minimum 7 years of combined experience with ServiceNow administration, development, and/or Product Ownership.


To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

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