Customer Service Representative Tech Support

hace 4 semanas


Tijuana, México GGA Solutions A tiempo completo

JOB DESCRIPTION

Position Customer Service Representative Tech Support Description The Customer Representative will provide technical problem resolution the customers by performing a question diagnosis while guiding users through step-by-step solutions. The support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Some solutions may require follow-up, research, or escalation Level 4 Team for further troubleshooting and issue resolution. Representatives will perform related work as required. Work Days Monday to Sunday with 2 days off per week Work Hours Availability from 8:50 a.m. until 7:00 p.m. PST Salary Skills: Ability to speak and write clearly and accurately Excellent problem-solving and decision-making Knowledge of customer service principles and practices. Have relevant knowledge on GSM, LTE and prepaid mobile services (preferred) Knowledge of relevant software computer applications and equipment. Requirements: Bachelor’s degree (preferred) Fully bilingual (English and Spanish). Availability to work on Saturdays and Sundays 1 - 2 years’ experience as a Support Representative in a Telecommunications (Mobile Phone, Prepaid Phone Services) or any Technical Account. Focuses and guides self and team members in accomplishing work objectives.


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