Customer Support Representative
hace 2 semanas
**Customer Support Representative**
To provide customers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested.
**MINIMUM QUALIFICATIONS**:
- High School Diploma or equivalent
- Methodical, organized and detail oriented work habits and ability to work independently and take charge with minimum direction.
- Strong written and verbal communication skills, excellent phone presence, and professional image
- Past experience working collaboratively, in a team oriented environment.
- Ability to accurately perform duties that require basic math aptitude.
**PREFERRED QUALIFICATIONS**:
- 2+ years of experience in an office environment providing customer service, data entry, and telephone support in a manufacturing or service company.
- Demonstrated ability to effectively service and drive solutions for customers.
**ESSENTIAL FUNCTIONS**:
- Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
- Understands and applies Company procedures, policies and guidelines.
- Understands Company products, product numbers and catalog material.
- Accurate entry of customer orders same day as receipt.
- Prompt resolution and follow up of order discrepancies with customers.
- Communicate accurate information to customers regarding delivery, price and order information.
- Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.
- Accurately and promptly maintains customer orders using daily exception reports and updates.
- Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
- Consistently monitors mailboxes specific to customer service and actions promptly.
- Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.
**OTHER FUNCTIONS**:
- Comply with all of the Company's employee safety expectations and standards. Identify and bring forward safety risks or problems, make suggestions to improve safety, and assure that each other works safely.
- Maintains an orderly and clean work environment.
- Answer customer telephone inquiries and utilize computer system to respond in an accurate, timely and professional manner.
- Be familiar with and keep up-to-date on key policies and procedures as they relate to Sales and Customer Service.
- Maintain a thorough knowledge of customer accounts and product lines and capabilities.
- Perform all other duties as assigned.
**To work in Parque Industrial Pinos.**
**Schedule: Monday to Friday 7:00 am to 5:00 pm.
-
Customer Support Representative
hace 4 días
Tijuana, México Serialle, S. de R.L. de C.V. A tiempo completo**PURPOSE** **QUALIFICATIONS** - Excellent customer service skills. - Excellent listening, Strong verbal and written communication skills. - Familiarity with CRM systems and practices. - Experience delivering client-focused solutions to customer needs. - Proven call center or customer service experience. - Strong phone handling skills. - Ability to...
-
Customer Care Senior Representative
hace 5 días
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose: Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property loans. Support borrowers and agents by providing detailed information on how to service a loan, de-escalate calls and process. Essential Duties and Responsibilities: Following is a summary of the essential functions...
-
Customer Support Specialist
hace 4 días
Tijuana, México Eaton A tiempo completo**What you’ll do**: **PRIMARY FUNCTION**: Support the relationships between Customers and Eaton Account Managers, Operations Teams, and other key functions within the organization to ensure complete customer satisfaction. Coordinate with other Fluid and Electrical Distribution (FED) locations supported by the Customer Service team ensuring “one voice to...
-
Tijuana - Customer Success Representative
hace 3 semanas
Tijuana, México Integer Holdings Corporation A tiempo completoBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create...
-
Customer Care Team Lead
hace 6 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standards Key Responsibilities: - Coach...
-
Inside Sales Representative
hace 2 semanas
Tijuana, México TACNA INVENTUS A tiempo completoThe Inside Sales Representative will work cooperatively with Sales, Operations, and key functional areas to support customers and grow the business. - This individual will be the primary contact for our clients and will provide world-class customer service. - The Inside Sales Representative will be assigned specific customers and will learn about each...
-
Inside Sales Representative Bilingue
hace 7 días
Tijuana, México Emprego MX A tiempo completo**Descripción y detalle de las actividades** - The Inside Sales Representative will work cooperatively with Sales, Operations, and key functional areas to support customers and grow the business.This individual will be the primary contact for our clients and will provide world-class customer service.The Inside Sales Representative will be assigned specific...
-
Customer Support Associate
hace 4 días
Tijuana, México Emprego MX A tiempo completo**Descripción y detalle de las actividades** - 1. Maintain Art Glass Accounts within OGT Policies & Procedures - Enter purchase orders & send order acknowledgements. Manage changes associated with glass orders and provide open order summarys when needed. Order database cleanup and maintenance. Collaborate with the US Sales Team regarding daily account...
-
Bilingual Customer Support Specialist
hace 6 días
Tijuana, México HOS247 LLC A tiempo completoCompany Description HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commerical fleets. **Job Description**: This is a...
-
Sales Representative
hace 5 días
Tijuana, México blue medical tower A tiempo completo_**Our company is looking for a sales representative to be responsible for meeting sales goals. Duties will include sales presentations, as well as negotiating contracts with potential clients.**_ - **In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills....
-
Work From Home Customer Care Representative
hace 3 días
Tijuana, México BairesDev LLC A tiempo completoAt BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Customer Care Representative...
-
Customer Services
hace 6 días
Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo**Customer Support Representative** To providecustomers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested. **MINIMUM QUALIFICATIONS**: - High School Diploma or equivalent - Methodical, organized and detail oriented work habits and ability...
-
Customer Services
hace 14 horas
Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo**Customer Support Representative** To providecustomers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested. **MINIMUM QUALIFICATIONS**: - High School Diploma or equivalent - Methodical, organized and detail oriented work habits and ability...
-
Customer Care Inbound Starting Date May 26th
hace 1 día
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance...
-
Loss Draft Representative
hace 5 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Loss Drafts Associate lll is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file,...
-
Customer Services
hace 6 días
Tijuana, México North American Production Sharing de México A tiempo completo**Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: **Customer Support Representative** To providecustomers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested. **MINIMUM QUALIFICATIONS**: -...
-
Customer Experience Specialist
hace 6 días
Tijuana, México Thermo Fisher Scientific A tiempo completoThe Customer Experience Specialist will be responsible for driving voice of customer feedback across digital platforms. Success in this role requires being highly skilled at influential communication across a broad organization as well as the ability to think critically and problem solve to identify and implement process improvements across teams. **Key...
-
Sales Representative
hace 2 semanas
Tijuana, México CONFIE A tiempo completoJoin Our Team as a Bilingual Sales Representative in Tijuana Confie and its family of companies is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are...
-
Customer Services Representative
hace 6 días
Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo**Responsibilities**: - Help both casual and tech savvy customers in navigating our website, creating and modifying custom designs, and assisting with accurate order processing. - Create competitive, custom quotes for customer order requests. - Act as point of contact between our customers and the company’s individual departments, ensuring customer...
-
Dispatcher/customer Service Needed
hace 5 días
Tijuana, México Loyal Lead Solutions INC A tiempo completoLoyal Lead Solutions has been connecting **locksmiths** to customers all over the nation for **over a decade**. Our customer service representatives communicate with both customers and techs, to ensure the highest quality service. And we would love for you to join our team! We are looking for a bilingual Spanish/English call center agent to assist with...