App Support – Fraud Prevention Platforms
hace 4 semanas
Descripción:
El Analista de Soporte de Aplicaciones de Fraude (FASA por sus siglas en inglés) es responsable del soporte técnico efectivo de las aplicaciones centrales de prevención de fraude, para garantizar la continuidad del negocio y las operaciones, así como dar seguimiento a todos los incidentes productivos, monitoreo, soluciones y obtención de análisis forenses y de causa raíz.
FASA gestiona y monitorea proactivamente los incidentes de producción (relacionados con Aplicaciones de Fraude) para asegurar que sean atendidos y resueltos de acuerdo con los Acuerdos de Nivel de Servicio. Tan pronto como se informa un incidente, FASA gestiona las comunicaciones entre los diferentes equipos de soporte de producción y desempeña un papel integral para garantizar que nuestras operaciones sean resilientes para nuestros clientes, comunidades y otras partes interesadas.
Adicionalmente, es esperado que el FASA actúe como enlace con el equipo de Desarrollo y Control de Calidad para definir, respaldar la ejecución y validar los casos de pruebas UAT y de no afectación que le sean asignadas.
Responsabilidades:
Participar de forma activa y continua en los procesos de atención de incidentes tecnológicos a fin de garantizar los mejores tiempos de respuesta en función de los SLA para los niveles de atención (ie: L1, L2 y L3) según corresponda Comunicar de manera efectiva las expectativas de las asignaciones y entregables a las partes interesadas de manera oportuna y clara. Servir de enlace entre los usuarios y los miembros de tecnología para el entendimiento de los escenarios de solución de temas tecnológicos Gestionar las expectativas con los miembros del equipo y otras partes interesadas. Identificar y resolver problemas y conflictos dentro de lo que compete a atención de eventos de falla tecnológica de las plataformas de prevención de fraudes. Identificar y administrar las dependencias para asegurar que no se conviertan en show-stoppers.Educación:
Licenciatura trunca o concluidaCalificaciones:
1-2 años de experiencia deseable en actividades de atención de incidentes tecnológicos Demuestra una comunicación escrita y verbal clara y concisa de manera constante Capacidad demostrada de permanecer imparcial en un ambiente de trabajo diverso Certificación o conocimiento de marcos de gestión de infraestructura tecnológica (ie: ITIL) Conocimiento de las funciones y procesos de la función de Prevención de Fraudes (deseable) Conocimiento de la plataforma JIRA (deseable) Dominio de las herramientas de Microsoft Office (indispensable) Dominio del idioma inglés (indispensable) Manejo de Ingles intermedio - avanzado Disponibilidad de horario------------------------------------------------------
Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Fraud Operations------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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