IT Helpdesk Support

hace 3 semanas


Mexico City One Park Financial A tiempo completo

Duties and Responsibilities

• Provides intermediate-level support to end-users for Windows Users (Active Directory).
• Windows Support.
• VoIP Support
• Office365 & Exchange online Support.
• Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
• Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
• Tracks System outages on a daily basis
• Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
• Provides training and guidance to less experienced team members
• Handles problems that other team members are unable to resolve
• Processes Technology Requests for Installs/Adds/Moves/Changes
• Reviews Problem Tickets and Change Tickets to ensure service levels are being maintained
• Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems


Requirements

  • • Associates / Bachelor's degree preferred and/or certifications + experience.
  • • Certifications: A+ or Microsoft Desktop Support (Following Certifications are a Plus: CCNA, Network+, Server+, Security+)
  • • Windows Server & Active Directory experience
  • • Exchange or Office365 Support experience
  • • VoIP
  • • Effective Communication Skills (English and Spanish)
  • • 2+ years of Help Desk Experience
  • • 2+ years in troubleshooting experience with Network and Windows Active Directory environments
  • • Strong interpersonal, written, and verbal communications skills
  • • Strong problem-solving and analytical skills
  • • Advanced English

Benefits

  • Competitive Salary
  • Private Medical Insurance
  • Growth Opportunities



  • IT Helpdesk

    hace 1 mes


    Mexico City SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking IT Helpdesk to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to Mexico.Responsibilities:The position is located in...


  • Mexico City Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Shell-scripting SupportRequirements:Skill- Unix / Linux Skills - Shell Scripting - SQL - Oracle Database SQL - PL/SQL - Database configuration - Contol-M - English - Unix console knowledge - Automated...

  • IT Support Technician

    hace 4 semanas


    Mexico City Gensler A tiempo completo

    Your Role Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...


  • Mexico City KAL A tiempo completo

    Job Summary As a Junior IT Systems Engineer based in our Mexico City office, you will report directly to Global IT Systems Manager and will share responsibility for the day-to-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices. There is a rota in place,...


  • City, México KAL ATM Software GmbH A tiempo completo

    **Location**:Mexico City Job Summary As a Junior IT Systems Engineer based in our Mexico City office, you will report directly to Global IT Systems Manager and will share responsibility for the day-to-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices. There...


  • Mexico City Spin Master Ltd A tiempo completo

    Job Description : What will you work on? IT Field Support Technician will provide technical support to end-users through on-site and remote assistance, as well as at trade shows when required. The successful candidate will be responsible for installing, maintaining, and troubleshooting hardware and software systems, as well as assisting with...


  • Mexico City Hootsuite A tiempo completo

    Why HootsuiteWhat we do How a Social Media Makeover Helped a Small Business Drive a 108% Increase in Sales See it in action with a free 30-day trial Resources Learn Connect Support How Eurpac Increased its Social Media Followers by Customer Support Advocate Location Mexico City, Mexico

  • Fullstack Tech Lead

    hace 1 mes


    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Fullstack Tech Lead- JavaRequisitos:Estamos buscando un Tech Lead motivado con experiencia práctica en el apoyo a las soluciones tecnológicas de toda la empresa.Actividades:Experiencia con...


  • Mexico City Nestlé A tiempo completo

    About IT in Nestlé We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...


  • Mexico City JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Ingeniero NOC

    hace 2 semanas


    Mexico City CRH Talento en IT A tiempo completo

    En CRH Talento en IT, estamos en búsqueda de NETWORK ENGINEER para laborar de forma HIBRIDA (2 días HO)Ubicación: Enfrente de Perisur CDMXBeneficios: Contrato directo con cliente. 100% nómina y prestaciones superiores 45 días de aguinaldo Seguro de Gastos médicos mayores/ Seguro de Vida / programa de asistencia médica, nutricional y psicológica....


  • Mexico City Ikea A tiempo completo

    Job description This role supports Store IT systems, service requests and IT incidents incl. IT hardware  equipment, application systems and operations. The role requires working closely with store co-workers, super users, SO IT team and external IT vendors to ensure high  availability, stability and security of IT system to support store activities...

  • IT Portfolio Specialist

    hace 4 semanas


    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forWe are seeking a skillful and dedicated IT Portfolio Specialist to join our growing team. The successful candidate will play a vital role in supporting the company-wide CIO projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives.The IT Project...


  • Mexico City TigerTeam A tiempo completo

    Empresa global se encuentra en la búsqueda de un Technical Support - CDMXRequisitos:Ofrecemos:Contratación 100% nomina con el clientePrestaciones superiores de Ley100% PresencialRequisitos:De 2 a 4 años de experiencia en operaciones de soporte informático.                                        Instalación de...


  • Mexico City 0360 BSS Mexico A tiempo completo

    At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our...


  • Mexico City Alia Integrando Talento A tiempo completo

    DescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...


  • Mexico City Swissport International AG A tiempo completo

    Resumen ¿Estás preparado para emprender el vuelo en un sector de la aviación dinámico y de ritmo vertiginoso? Como líder mundial en servicios de aviación, Swissport presta servicios de asistencia en tierra, de carga y de pasajeros a más de 300 millones de pasajeros al año. Nuestra misión es sencilla: "Proporcionar al sector de la aviación...

  • Application Support

    hace 1 mes


    Mexico City Epam A tiempo completo

    Description DESCRIPTION Embrace a rewarding career opportunity in our IT company as an Application Support Engineer, specialized in Linux! We are looking for candidates with exceptional troubleshooting skills and the ability to walk customers through problem-solving processes. You will work normal shifts within the range of 5AM PST to 8PM...


  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Director, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our...

  • IT Edi Business Analyst

    hace 3 semanas


    MEXICO CITY BEIERSDORF A tiempo completo

    At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our...