Digital Costumer Experience Manager

hace 1 mes


Mexico City Sí Vale A tiempo completo

Imagínate siendo parte de proyectos desafiantes, dinámicos e innovadores.

Empresa líder en el mercado del Sector Financiero con más de 23 años de presencia, se encuentra en búsqueda de talento como:

DIGITAL COSTUMER EXPERIENCE MANAGER

Ofrecemos un ambiente de trabajo dinámico y colaborativo, con oportunidades de crecimiento profesional y desarrollo personal.

¿Cuál es el objetivo de la posición?

Crear, definir e implementar la estrategia digital de la compañía con enfoque a la mejora y evolución de la experiencia del cliente a través de distintos puntos de contacto con el fin de alcanzar los objetivos clave rentabilidad planificados.

¿Qué harás?

· Establecer planes de trabajo con propuestas a la vanguardia de la evolución digital.

· Crear la estrategia de experiencia digital y ayudar con la estrategia de experiencia del cliente como modelo de negocio

· Definir, desarrollar y diseñar el “viaje” de la experiencia de cada tipo de cliente en su inmersión digital con la compañía, a través de los puntos de contacto identificados en los diversos canales digitales

· Mejorar la gestión de UX de los canales digitales. Aportar ideas para la creación de estrategias de comercio electrónico y otras relacionadas a ventas digitales.

· Supervisar el correcto funcionamiento de todos los servicios y productos digitales a través del establecimiento de KPI's alineados a la organización y promesa de marca.

· Liderar y guiar a los colaboradores de la organización hacia las nuevas tecnologías con enfoque a la mejora de la experiencia del cliente interno y externo.

· Garantizar la alineación de los mensajes clave, los objetivos y la experiencia general trabajando en sinergia con los equipos de áreas como marketing y tecnología de la información.

¿Qué necesitas?

· Contar con experiencia a partir de 3 años como CUSTUMER EXPERIENCE MANAGER

· Experiencia y conocimiento en desarrollo d estrategias de Experiencia al Cliente en canales digitales como modelo de negocio.

Creación de programas de experiencia al cliente en canales digitales deseable sector financiero

Deseable conocimiento en desarrollo de app o web

Manejo de Google Analytics, Tag Manager

Conocimiento herramientas de MKT DIGITAL

· Lic. Admin o afin. Ing Sistemas

?Habilidades

· Trabajo en equipo

· Comunicación

· Proactividad

· Adaptabilidad

· Creatividad

¿Qué ofrecemos?

· Sueldo competitivo

· Esquema Hibrido

· Prestaciones Superiores de Ley

· Contratación directa.

· Desarrollo y crecimiento profesional

· Zona de Trabajo Paseo de la Reforma

SI CUENTAS CON EL PERFIL POSTULATE POR ESTE MEDIO




  • Mexico City Sur A tiempo completo

    If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels. You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from...


  • Mexico City Eastman A tiempo completo

    ResponsibilitiesWe are seeking a highly organized and experienced Digital Project Manager to join our team. As a Digital Project Manager, you will be responsible for leading and overseeing the planning, development, and implementation of website projects. You will collaborate with cross-functional teams, including designers, developers, content creators, and...

  • Account Manager

    hace 6 días


    Mexico City Ueni Ltd A tiempo completo

    We are looking for a digital marketing professional with 2-3 years of experience helping small businesses grow. You should have experience working at a marketing agency (or similar) focusing on small business owners. You helped your clients grow their business by setting up email marketing campaigns, managing their social media, optimizing their website...


  • Mexico City Stripe A tiempo completo

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Digital Business Manager

    hace 2 semanas


    Mexico City Trust People A tiempo completo

    La empresa de servicios de consultoría de negocios y hunting especializado mejor evaluada por Google Reviews busca:Digital Business ManagerEsta posición es responsable de desarrollar los proyectos digitales que aporten valor a los diferentes negocios del grupo.Liderará el lanzamiento de los nuevos negocios a nivel de estrategia digital.Se ofrece: Salario...

  • Continent Digital Manager

    hace 2 semanas


    Mexico City Corporate A tiempo completo

    JOB SUMMARY This is a temporary position that will support 4 Marketing Projects across the year. The Manager, Digital Marketing is a member of the CALA Marketing Team. This is an individual contributor that will help support the Sr Director of Digital and Marketing, Caribbean Latin America, on the development and execution of specific digital...


  • Mexico City DoorDash A tiempo completo

    About the RoleDoorDash is looking for a strong Workplace Lead for our regional office in Mexico City, and will report to the Regional Workplace Manager, West. In this role, you will support our busy, hyper-growing office by leading many of the projects, initiatives, and programs that contribute to creating a work environment in which employees can thrive....


  • MEXICO CITY LEVI'S A tiempo completo

    JOB DESCRIPTION You're an original. So are we. We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression...

  • Community Manager

    hace 1 mes


    Mexico City Match Consulting A tiempo completo

    Digital Marketing Agency with nationwide presence, looking for Community Manager 100% Remote Responsibilities:Development of social media strategy for different brandsCreation of campaigns based on data analysisCreate digital community, and increase brand engagement trend identification·Management of Kpis and Metrics Data analysis Audience...

  • Experience Lead

    hace 1 día


    Mexico City jobs.jobvite A tiempo completo

    Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. What the role isThe Front Desk Agent-Experience Leader will be our...


  • Mexico City Levi Strauss & Co A tiempo completo

    JOB DESCRIPTION You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and...


  • Mexico City Stripe A tiempo completo

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Experience Lead

    hace 18 horas


    Mexico City Selina A tiempo completo

    Description Who we are Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.  What the role is The Front Desk...

  • Digital Product Manager

    hace 2 semanas


    Mexico City Citi A tiempo completo

    The Digital Exp Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate...

  • Project Manager

    hace 1 mes


    Mexico City Media.Monks A tiempo completo

    What are we looking for? Project Manager (digital and social media project management) as a freelancer, for a determinate period of time. You can have experience working as an Account Executive, Account Manager, Digital Project Manager, Account Coordinator, etc. We have opportunities in the whole accounts area. This is a Database position, so have in...


  • Mexico City Nubank A tiempo completo

    About Us Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the worlds largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. our institutional page Our Product Operations Team At Nu, many things are done...


  • Mexico City Eastman A tiempo completo

    ResponsibilitiesWe are seeking a highly skilled and motivated Digital Marketing Manager to join our team. As the Digital Marketing Manager, you will be responsible for the execution and implementation of digital marketing campaigns across various channels. Your primary goal will be to drive brand awareness, generate leads, and optimize conversion rates. This...


  • Mexico City Amadeus A tiempo completo

    Job TitleDigital Marketing AnalystBecome an integral part of the greater media department within Amadeus. Our Web/SEO team is exclusively focused on the creation & optimization of customer websites and their organic traffic generation. We work alongside our paid search counterparts to strategize and drive direct revenue for our customers.Summary of the...


  • Mexico City Averity A tiempo completo

    Are you passionate about shaping the future of digital advertising? Do you thrive in dynamic environments where innovation is the norm? Join us as an Advertising Video Inventory Manager, Advertising Technology, and become a key leader in driving world-class advertising solutions that reach millions of users worldwide!As the Advertising Video Inventory...


  • Mexico City Amadeus A tiempo completo

    Job TitleSenior Digital Marketing AnalystThe Senior Digital Marketing Analyst will play an integral role within the Digital Marketing team by delivering accurate Analytics insights for the company, the team, and our high value clients. The analyst will focus on collection, analyzing and processing of data to help drive decisions for product and customer...