Digital Costumer Experience Manager
hace 1 mes
Imagínate siendo parte de proyectos desafiantes, dinámicos e innovadores.
Empresa líder en el mercado del Sector Financiero con más de 23 años de presencia, se encuentra en búsqueda de talento como:
DIGITAL COSTUMER EXPERIENCE MANAGER
Ofrecemos un ambiente de trabajo dinámico y colaborativo, con oportunidades de crecimiento profesional y desarrollo personal.
¿Cuál es el objetivo de la posición?
Crear, definir e implementar la estrategia digital de la compañía con enfoque a la mejora y evolución de la experiencia del cliente a través de distintos puntos de contacto con el fin de alcanzar los objetivos clave rentabilidad planificados.
¿Qué harás?
· Establecer planes de trabajo con propuestas a la vanguardia de la evolución digital.
· Crear la estrategia de experiencia digital y ayudar con la estrategia de experiencia del cliente como modelo de negocio
· Definir, desarrollar y diseñar el “viaje” de la experiencia de cada tipo de cliente en su inmersión digital con la compañía, a través de los puntos de contacto identificados en los diversos canales digitales
· Mejorar la gestión de UX de los canales digitales. Aportar ideas para la creación de estrategias de comercio electrónico y otras relacionadas a ventas digitales.
· Supervisar el correcto funcionamiento de todos los servicios y productos digitales a través del establecimiento de KPI's alineados a la organización y promesa de marca.
· Liderar y guiar a los colaboradores de la organización hacia las nuevas tecnologías con enfoque a la mejora de la experiencia del cliente interno y externo.
· Garantizar la alineación de los mensajes clave, los objetivos y la experiencia general trabajando en sinergia con los equipos de áreas como marketing y tecnología de la información.
¿Qué necesitas?
· Contar con experiencia a partir de 3 años como CUSTUMER EXPERIENCE MANAGER
· Experiencia y conocimiento en desarrollo d estrategias de Experiencia al Cliente en canales digitales como modelo de negocio.
Creación de programas de experiencia al cliente en canales digitales deseable sector financiero
Deseable conocimiento en desarrollo de app o web
Manejo de Google Analytics, Tag Manager
Conocimiento herramientas de MKT DIGITAL
· Lic. Admin o afin. Ing Sistemas
?Habilidades
· Trabajo en equipo
· Comunicación
· Proactividad
· Adaptabilidad
· Creatividad
¿Qué ofrecemos?
· Sueldo competitivo
· Esquema Hibrido
· Prestaciones Superiores de Ley
· Contratación directa.
· Desarrollo y crecimiento profesional
· Zona de Trabajo Paseo de la Reforma
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