Workplace Experience Manager
hace 1 mes
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Workplace Experience Operations team is part of the broader Finance organization. The mission of the Stripe Workplace team is to build and operate inspirational work environments uniquely designed for productivity and wellbeing. Offices that are warm, comfortable, welcoming and also reflect Stripe’s operating principles and the highly regulated industry in which Stripe operates, where safety, security, and confidentiality are paramount.
What you’ll do
We're looking for an organized, flexible, and detail-oriented person who's enthusiastic about--and has a driving need to deliver--the best possible workplace experience for Stripes. You’ll own day-to-day office management for our Mexico City office, with potential to remotely manage smaller offices in the LATAM region. This includes: implementing programming aligned with the return to office at Stripe, engagement with key stakeholders in supporting office experience & culture, and strengthening vendor relationships to keep Mexico City-based Stripes engaged and productive.
Responsibilities
Work closely with global Workplace colleagues, cross-functional partner teams, and functional leaders to ensure that the office you manage is a productive, comfortable environment that reflect Stripe’s Workplace philosophiesCreate great first impressions; manage Stripe's front of house experience, ensuring both guests and employees have a positive, productive and functional office environment
Use vendor management best practices to provide Stripes best-in-class service whether issues are resolved in-house, by building management or by one of our partners
Partner with EHS Manager to ensure health and safety regulations are met
Craft relevant communications and documentation regarding Workplace policies and programs for Stripes
Work closely with the Regional Experience Manager and our Finance & Strategy partner to manage site opex budget and fixed assets; submit and maintain POs
Develop and manage site specific meal and snack programs based on global food program framework
Support space planning, office expansions, and layout changes as required; coordinate move logistics
Manage and support events to ensure flawless event management and execution
Provide remote support to other LATAM offices, as needed, including potential for travel
Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise
Partner with Regional Manager and Programs team to resource project/program support as needed
Partner with project managers (internal and external), cross-functional partner teams on new office builds and expansion
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
5+ years of experience in office/facilities management in a fast-paced environment with a working knowledge of building systems and operational best practicesDemonstrated ability in vendor and budget management
Strength in building relationships with key partners to ensure efficiency and understanding on cross-functional projects
A proven ability to juggle multiple deadlines and projects; be highly organized with analytical skills
Outstanding written and verbal communication skills
Preferred qualifications
The ability to thrive in a fast-paced workplace with rapidly changing prioritiesThe ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
An orientation toward rolling up your sleeves to get things done
A driving need to deliver the best possible experience - you may have been called a perfectionist once or twice
** Applications must be submitted in English for consideration
In-office expectations
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengalaru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.
Pay and benefits
Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.
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